MFA & Verification Issues

How to Reset Windows Hello PIN When Verification Code is Missing

John Wilson Sep 29, 2026 869 views

Question details

The user is attempting to reset their Windows Hello PIN but is unable to receive the required verification code, potentially leaving them locked out of their device.

How to Reset a Windows Hello PIN When the Verification Code Is Missing

Product: Windows Hello
Device & OS: Windows
Scenario: Trying to reset a forgotten or corrupted PIN at the login screen or via settings without receiving the Microsoft authentication code.
Observed behavior: The verification code email or text message never arrives, and the user remains stuck on the lock screen or unable to complete the PIN setup process.

Before you start

Ensure your device is connected to a stable internet network, as this is required for verification prompts and synchronization to complete successfully.

Solution 1Recommended

Use an Alternative Sign-in Method to Access Settings

Bypass the broken PIN screen by logging in with your password, then trigger the PIN reset from within Windows Settings.

If you are not receiving a code on the lock screen, logging into your desktop using an alternative method often bypasses the immediate verification hurdle.

Select Sign-in options

On the Windows lock screen, click on 'Sign-in options' located directly below the PIN text box.

Choose your password

Click the key icon to switch your login method and enter your Microsoft account or local account password to access your desktop.

Navigate to Account Settings

Open the Start menu, go to Settings, then click on 'Accounts', and select 'Sign-in options'.

Reset the PIN

Click on 'PIN (Windows Hello)', select 'I forgot my PIN', and follow the prompts. Being logged in often simplifies the verification process.

Use an Alternative Sign-in Method to Access Settings

Password Alternative: If you do not see the 'Sign-in options' button, your device might be configured to only allow Windows Hello sign-ins. You may need to use Safe Mode or contact an administrator.

Solution 2

Select a Different Verification Method on the Lock Screen

Use the built-in Microsoft account recovery tools directly from the lock screen to bypass the missing code issue.

Solution 3

Connect to Corporate Network for Entra Hybrid-Joined Devices

For work or school computers, resetting a PIN requires communication with your organization's domain controllers.

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Frequently Asked Questions

Why am I not receiving the Microsoft verification code?

The verification code might be delayed due to network connectivity issues, routed to your spam or junk email folder, or sent to an outdated phone number or email address associated with your Microsoft account.

Can I remove the Windows Hello PIN requirement entirely?

Yes. Once logged in, go to Settings > Accounts > Sign-in options. Select 'PIN (Windows Hello)' and click 'Remove'. If the button is greyed out, you must first toggle off the option that says 'For improved security, only allow Windows Hello sign-in for Microsoft accounts on this device'.

What should I do if I am completely locked out of my Windows computer?

If you cannot bypass the PIN screen, you may need to boot Windows into Safe Mode, use a previously created password reset disk, or contact Microsoft Support for advanced account recovery assistance.

Login & Account Issues