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How to Resolve the Unexpected $24.99 Microsoft 365 Basic Monthly Fee
Question details
A user with a Microsoft 365 Family annual plan is seeing an unexpected monthly charge of $24.99, labeled as a Basic Monthly fee, and needs to understand or remove the charge.
- Product
- Microsoft 365
- Device & OS
- not provided
- Scenario
- Reviewing bank or credit card statements and finding an unrecognized Microsoft subscription fee.
- Observed behavior
- An unexpected recurring $24.99 charge appears on the user's billing statement despite already having an active annual Microsoft 365 Family plan.
Gather your recent bank or credit card statements and ensure you have the login credentials for all Microsoft accounts associated with your household before checking your billing history.
Verify Your Subscription and Billing History
Check your Microsoft account dashboard to find exactly what the $24.99 charge is for, such as an accidental add-on or a Copilot Pro subscription.
Many unexpected charges are the result of free trials converting into paid monthly subscriptions, or standalone services like Microsoft Copilot Pro that are billed separately from your Microsoft 365 Family annual plan.
Navigate to account.microsoft.com and sign in with the Microsoft account associated with your billing.
Click on the 'Payment & billing' section in the navigation menu and select 'Order history' from the dropdown list.
Look for the specific $24.99 charge to identify the exact service triggering the monthly fee.
Cancel the Unwanted Subscription
If you locate an unrecognized subscription causing the $24.99 monthly fee, cancel it immediately to prevent future charges.
Request a Callback from Microsoft Support
If the charge does not appear in your account history but is still hitting your bank statement, contact Microsoft Support directly.
Switch to WPS Office to Avoid Unexpected Subscription Fees
Tired of confusing subscription models and unexpected monthly charges? WPS Office offers a free, lightweight, and powerful alternative to Microsoft Office, providing a complete suite without the risk of hidden recurring fees.
- 1. Download WPS Office: Visit the official WPS Office website and download the free installation package for your operating system.
- 2. Install the Software: Run the downloaded installer and follow the simple on-screen instructions to set up the office suite.
- 3. Open Your Documents: Instantly open, edit, and save your existing Word, Excel, and PowerPoint files with zero formatting loss.
Frequently Asked Questions
Why am I being charged exactly $24.99 by Microsoft?
A monthly charge of $24.99 is typically associated with premium standalone add-ons, such as Microsoft Copilot Pro or certain commercial plans, which operate and bill separately from a standard Microsoft 365 Family annual plan.
Can I get a refund for an unrecognized Microsoft charge?
Yes, if you cancel the subscription shortly after the initial billing cycle, Microsoft may offer a prorated refund directly through the 'Services & subscriptions' management dashboard.
How do I stop auto-renewal for Microsoft 365 subscriptions?
Log into your Microsoft account, navigate to 'Services & subscriptions', click 'Manage' next to your active plan, and select the option to 'Turn off recurring billing'.
