How to Verify Microsoft 365 Subscription & Reset Password

Open a web browser and go to the official Microsoft account login page. Enter your email address and password to sign in.

Once logged in, look at the top navigation menu and click on 'Services & subscriptions'.

Scroll through the page to view your active subscriptions. If your Microsoft 365 purchase is linked, it will appear here along with its expiration date and billing details.

Go to the Microsoft password reset page (Recover your account). Enter the email address, phone number, or Skype name associated with your account and click 'Next'.

Select the contact method (alternate email or phone number) where you want Microsoft to send a security code. Enter the missing details of that contact method to confirm it, and click 'Get code'.

Enter the security code you received and proceed. Type a new, strong password into the provided fields, confirm it, and save your changes.

Navigate to the Microsoft Support Contact Us page.

Choose 'Microsoft 365' or 'Windows' depending on your primary issue, and select 'Get Home Support'.

Type 'Account Recovery' or 'Billing Issue' in the search box, review the self-help articles, or select 'Contact Support' at the bottom to open a live chat or request a callback from a representative.