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What is the PRO (1 Year) Subscription Alongside Microsoft 365 Family?
Question details
The user is confused by a "PRO (1 Year)" subscription listed next to their Microsoft 365 Family plan and wants to know if they overlap or if it is related to Copilot Pro.
- Product
- Microsoft Account Subscriptions
- Device & OS
- not provided
- Scenario
- Managing Microsoft account subscriptions and checking for duplicate or unknown billing charges.
- Observed behavior
- A "PRO (1 Year)" subscription appears in the account billing page alongside the Microsoft 365 Family subscription without a clear application name attached.
Log in to your Microsoft Account dashboard using the credentials associated with your Microsoft 365 Family subscription so you can view all active services and billing details.
Identify and Manage the Drawboard PDF PRO Subscription
Check if the "PRO (1 Year)" subscription belongs to Drawboard PDF or another third-party app, and adjust its billing settings.
In many cases, an ambiguously named "PRO (1 Year)" subscription in your Microsoft account belongs to a third-party application purchased through the Microsoft Store, such as Drawboard PDF. It provides PDF viewing and editing features and is entirely separate from your Microsoft 365 Family plan.
Navigate to the Microsoft Account Services & Subscriptions page in your web browser and sign in.
Scroll through your list of active services until you find the entry labeled "PRO (1 Year)."
Click on "Manage" next to the subscription. This page will reveal the publisher details, confirming if it is Drawboard PDF or another application.
If you do not need these third-party PDF features, select "Cancel subscription" or "Turn off recurring billing" to prevent future charges.
Edit PDFs and Documents for Free with WPS Office
Instead of managing multiple expensive subscriptions for Microsoft 365 and third-party PDF editors like Drawboard, you can handle Word, Excel, PowerPoint, and PDF files all within the free, lightweight WPS Office suite.
- 1. Download WPS Office: Visit the official WPS website and download the free installer for your operating system.
- 2. Install the Suite: Follow the on-screen instructions to install WPS Office on your device.
- 3. Open and Edit: Launch WPS Office to seamlessly view and edit your PDFs and Office documents in one unified application.
Frequently Asked Questions
Does Copilot Pro show up as "PRO (1 Year)" in Microsoft subscriptions?
No, Copilot Pro usually appears clearly labeled as "Microsoft Copilot Pro" under your Microsoft 365 subscription management page, rather than a generic PRO designation.
Can a Microsoft 365 Family subscription include third-party apps?
Microsoft 365 Family only includes core Microsoft applications like Word, Excel, PowerPoint, and OneDrive. Subscriptions to third-party apps downloaded from the Microsoft Store will appear separately in your billing dashboard.
How do I request a refund for an accidental subscription purchase?
Go to your Microsoft Account's Order History, find the specific subscription charge, and select "Request a return" or "Refund" if eligible. If the option is missing, you must cancel the recurring billing instead to avoid future charges.
