Why Acrobat Pro 2015 is Missing the Request Signatures Feature
Question details
The user wants to know why the Request Signatures feature is unavailable in Adobe Acrobat Pro 2015 and which version supports it.
- Product
- Adobe Acrobat Pro 2015
- Device & OS
- not provided
- Scenario
- Attempting to request electronic signatures from other parties using Acrobat.
- Observed behavior
- The Request Signatures tool is entirely missing from the software interface, preventing the user from collecting signatures.
Verify your Adobe Acrobat version under the Help menu to determine if you are running a classic standalone release or a modern subscription-based version.
Upgrade to a Supported Acrobat Subscription
Switch to a subscription-based version of Acrobat to access cloud-dependent e-signature features.
The Request Signatures tool relies on Document Cloud services, which are exclusively provided through active Adobe Acrobat subscriptions. Perpetual (one-time purchase) licenses like Acrobat Pro 2015 do not include these cloud services.
Additionally, Acrobat 2015 reached its official end-of-life (EOL) in July 2020, meaning it no longer receives critical security patches or feature updates.
Open Acrobat, click on 'Help' in the top menu bar, and select 'About Adobe Acrobat' to confirm your 2015 version.
Go to your system's Control Panel or Applications folder and uninstall the outdated Acrobat software to avoid future compatibility issues.
Navigate to Adobe's official website and subscribe to Acrobat Standard or Acrobat Pro to unlock the Request Signatures feature.
Request a Refund for Unauthorized Purchases
If you recently bought Acrobat 2015, secure a refund since the product is discontinued and potentially unsafe.
Easily Manage and Sign PDFs with WPS Office
If you need a modern, reliable, and cost-effective way to edit and sign PDF documents without paying for an expensive subscription, WPS Office provides a powerful built-in PDF toolkit to handle your daily workflow seamlessly.
- 1. Install WPS Office: Download and install WPS Office for free from the official website.
- 2. Open the PDF document: Launch the application, select the 'PDF' tab, and open the document you need to process.
- 3. Apply your signature: Navigate to the 'Fill & Sign' tab on the top ribbon to easily create, place, and manage your electronic signatures.
Frequently Asked Questions
Why did Adobe stop selling Acrobat Pro 2015?
Acrobat 2015 reached its official end of support on July 7, 2020. Adobe phases out older perpetual licenses to transition users to newer, more secure versions or their modern subscription models.
Is it safe to continue using Acrobat 2015?
No, because it no longer receives security updates, using it poses a risk to your computer and data. It is highly recommended to upgrade to a modern, supported PDF solution.
Does Acrobat 2020 include the Request Signatures feature?
No. Like Acrobat 2015, Acrobat 2020 is a classic perpetual license. The Request Signatures feature requires Document Cloud services, which are only available through an active Acrobat subscription.
