Fix Missing Favorites Button in Teams, SharePoint, and OneDrive
Question details
Users are unable to find or use the Favorites option across Microsoft 365 applications following a migration from network drives.
- Product
- Microsoft 365 (Teams, SharePoint, OneDrive)
- Device & OS
- not provided
- Scenario
- Multiple users are experiencing a missing Favorites button after migrating files and folders from network drives to SharePoint.
- Observed behavior
- The Favorites option does not appear in the interface for Teams, SharePoint, or OneDrive, preventing users from bookmarking important files.
Ensure you have Microsoft 365 Administrator privileges, as standard users cannot access the admin center to submit the required support diagnostic tickets.
Contact Microsoft 365 Support via the Admin Center
Since this issue affects multiple users post-migration and likely involves backend service or permission errors, a Microsoft 365 administrator must request a technical investigation.
A missing Favorites option after migrating from network drives to SharePoint typically indicates a service disruption, permission conflict, or migration-related error. Microsoft Support needs to collect diagnostic data to resolve the root cause on their end.
Navigate to the Microsoft 365 admin center at admin.microsoft.com and sign in with your administrator credentials.
Click on the 'Support' icon or 'Help & support' option typically located in the bottom-right corner of the admin center dashboard.
Type 'Missing Favorites button in SharePoint and OneDrive' in the search box, press Enter, and then select the option to contact support.
Work with the assigned Microsoft Support engineer to collect and upload diagnostic information, including HAR (HTTP Archive) logs, which will help them pinpoint the failure.
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- 3. Favorite Your Files: Simply click the 'Star' icon next to any document or folder in your workspace to instantly add it to your Favorites list.
Frequently Asked Questions
Why did the Favorites button disappear after our migration to SharePoint?
This usually occurs due to backend service sync issues, corrupted user profiles during the migration process, or permission misconfigurations when data is transferred from traditional network drives to the Microsoft 365 cloud environment.
Can a standard user fix the missing Favorites issue in OneDrive or Teams?
No. When the issue affects multiple users post-migration, it requires backend diagnostic data (such as HAR logs) that only a Microsoft 365 Administrator can collect and submit to Microsoft Support for a permanent fix.
What are HAR logs and why does Microsoft Support need them?
HAR (HTTP Archive) logs record the exact network interactions between your web browser and the website. Microsoft Support uses these logs to identify exactly which background script or API call is failing to load the Favorites feature in your specific tenant.
