Email Migration

How to Move Microsoft 365 Email from GoDaddy to Wix Without Losing Addresses

Maira Mehtab Sep 20, 2026 868 views

Question details

The user is moving their website services from GoDaddy to Wix but needs to retain six existing Microsoft 365 email addresses originally purchased through GoDaddy.

Product: Microsoft 365 Email
Device & OS: not provided
Scenario: Moving website services and domain hosting from GoDaddy to Wix while keeping current Microsoft email accounts active.
Observed behavior: Needs a seamless transfer of email services and billing management to prevent any loss of existing email addresses.

Before you start

Before initiating the domain migration, ensure you have administrator access to both your GoDaddy and Wix accounts, and do not cancel your GoDaddy Microsoft 365 subscription until the migration path is confirmed.

Solution 1Recommended

Verify Migration Options with GoDaddy Support

Since GoDaddy initially manages the Microsoft 365 licenses, coordinating with their support ensures you meet the specific requirements for preserving your addresses before updating your domain.

GoDaddy operates as a federated Cloud Solution Provider (CSP) for Microsoft 365. To move your domain without losing emails, your Microsoft 365 tenant must typically be defederated or transferred to another CSP so you can manage billing directly.

Log into GoDaddy Support

Log into your GoDaddy account and navigate to the Help Center or Contact Support page to open a chat or phone line.

Request Tenant Defederation

Inform the support representative that you are moving your domain to Wix but want to keep your Microsoft 365 emails. Ask if they can release your tenant so you can be billed directly by Microsoft.

Confirm Transfer Requirements

If direct billing is not possible, ask for the requirements to transfer your Microsoft 365 service through another Cloud Solution Provider (CSP).

Initiate the Process

Follow the representative's specific instructions to initiate the tenant release process without deleting the existing Microsoft 365 accounts.

Prevent Data Loss: It is critical not to cancel your GoDaddy Microsoft 365 subscription manually before the tenant is successfully released, as premature cancellation will delete your email accounts and data.

Solution 2

Update DNS Records in Wix

Once your Microsoft 365 tenant is secured and independent from GoDaddy's hosting, you must update your DNS records in Wix to keep the emails routing correctly.

Free Microsoft Office alternative

Manage Your Email Attachments and Documents with WPS Office

While you transition your Microsoft 365 email services between providers, consider using WPS Office as a lightweight, free alternative for handling all your document, spreadsheet, and presentation needs. It is fully compatible with Microsoft formats, ensuring your email attachments open seamlessly.

1. Download the Installer: Visit the official WPS website and click the Free Download button to get the installer for your operating system.
2. Install WPS Office: Run the downloaded installer and follow the on-screen prompts to set up WPS Office on your computer.
3. Open Email Attachments: Launch WPS Office to easily open, edit, and save your Microsoft Office files and email attachments directly from your newly migrated inbox.

Fully compatible with Microsoft Office formats (Word, Excel, PowerPoint).Free and lightweight, consuming fewer system resources on your device.Familiar user interface for a smooth transition without a learning curve.Built-in PDF editing capabilities for managing business documents securely.

microsoft office alternative - wps office

Frequently Asked Questions

Will I lose my emails when transferring my domain from GoDaddy to Wix?

As long as you correctly migrate or defederate your Microsoft 365 tenant and update your DNS (MX records) in Wix before canceling your GoDaddy email subscription, your emails and historical data will not be lost.

Can I use Wix to host my website but Microsoft 365 for my email?

Yes, you can host your website on Wix while using Microsoft 365 for your email. You simply need to connect your domain to Wix and configure the MX records in Wix's DNS settings to point to Microsoft.

How long does it take to detach Microsoft 365 away from GoDaddy?

The defederation and transfer process can take anywhere from a few hours to a couple of days, depending on whether you transfer to a new Cloud Solution Provider or set up direct billing with Microsoft. DNS propagation at Wix may add up to 48 hours.

Do I need to migrate my email data if I keep the same Microsoft 365 tenant?

No. If GoDaddy releases your existing Microsoft 365 tenant so you can pay Microsoft directly (or via a new CSP), your email data, addresses, and inboxes remain exactly as they were without requiring a manual data migration.

Migration & Recovery