Office Apps Not Opening

Fix Microsoft 365 and OneDrive Not Opening on Android

Nimra Malik Sep 30, 2026 869 views

Question details

Users are experiencing issues where Microsoft 365, Word, and OneDrive fail to open or display documents correctly on their Android devices.

How to Fix Microsoft 365 and OneDrive Not Opening on Android

Product: Microsoft 365 and OneDrive
Device & OS: Android
Scenario: Attempting to access, view, or edit stored documents on Android smartphones and tablets using Microsoft Office applications.
Observed behavior: The applications fail to open, crash unexpectedly, or do not display the documents properly, preventing access to critical files.

Before you start

Ensure your Android device has an active and stable internet connection, and verify that you know your Microsoft account credentials before logging out or reinstalling apps.

Solution 1Recommended

Perform Basic Device and Network Troubleshooting

A quick reset of your device and network connection often resolves temporary glitches preventing cloud apps from opening properly.

Network instability or temporary device memory issues are the most common culprits for cloud-based apps failing to synchronize or launch on Android.

Test Network Connection

Switch from Wi-Fi to mobile data, or connect to a completely different Wi-Fi network to rule out router or ISP restrictions.

Restart Your Android Device

Press and hold the power button on your Android smartphone or tablet, then tap 'Restart' to clear out temporary system memory.

Check OneDrive Web Access

Open a mobile web browser (like Chrome), navigate to https://onedrive.live.com, and sign in. If you can view your files here, your account and files are safe, pointing to an app-specific issue.

Sign In on Another Device

Attempt to log into Microsoft 365 on a different phone or computer. If it works there, the issue is strictly isolated to your original Android device.

Perform Basic Device and Network Troubleshooting

Check Microsoft Service Health: Sometimes the problem is on Microsoft's end. Before making major changes, search for 'Microsoft Office 365 Service Status' online to confirm there are no ongoing server outages.

Solution 2

Update, Clear Cache, or Reinstall Microsoft Apps

Outdated or corrupted app files can cause Microsoft 365 and OneDrive to malfunction or crash repeatedly on Android.

Free Microsoft Office alternative

Use WPS Office for Android to Access OneDrive Files

If Microsoft 365 continues to crash or fails to open on your device, WPS Office is a highly compatible, lightweight, and completely free alternative. It features built-in OneDrive integration, allowing you to seamlessly open, edit, and save your documents right on your Android phone or tablet without any hassle.

1. Install WPS Office: Download and install WPS Office for free from the Google Play Store on your Android device.
2. Connect Your OneDrive: Open WPS Office, tap the 'Open' tab at the bottom, select 'Add Cloud Storage', and choose 'OneDrive' to sign into your Microsoft account.
3. Access and Edit Documents: Once logged in, tap your OneDrive folder to browse your stored documents. Tap any file to open, edit, and save changes seamlessly back to the cloud.

100% compatible with Microsoft Office file formats, including .docx, .xlsx, and .pptx.Built-in direct connection to third-party cloud drives like OneDrive, Google Drive, and Dropbox.Lightweight application size that runs fast and smoothly on older or budget Android devices.Familiar, mobile-friendly interface for effortless file management and editing on the go.

microsoft office alternative - wps office

Frequently Asked Questions

Why is Microsoft Word suddenly not opening on my Android tablet?

This commonly happens due to a corrupted app cache, a pending Android system update, or brief outages in Microsoft's cloud services. Clearing the app's cache in Settings or reinstalling the application usually resolves the issue.

Will I lose my files if I uninstall the Microsoft 365 app on Android?

No, you will not lose your files as long as they were saved and synchronized to OneDrive. Your documents are stored safely in the cloud, and you will regain access to them once you reinstall the app and log back in.

How can I open my OneDrive documents if the Microsoft 365 app is totally unresponsive?

You can temporarily access your files using a mobile web browser by logging in at onedrive.live.com, or you can install a compatible third-party office suite like WPS Office, link your OneDrive account, and continue working without interruptions.

Office App Problems