Fix Microsoft Office 2019 Crashing or Not Opening in Windows 10
Question details
The user needs to restore Office 2019 applications that crash, disappear, or fail to open in Windows 10.
- Product
- Microsoft Office 2019
- Device & OS
- Windows 10
- Scenario
- Opening or finding installed Office applications on a Windows 10 computer.
- Observed behavior
- Office applications randomly stop opening, disappear, or remain installed but fail to launch.
Close all Office applications, then search for Word or Excel from the Windows Start menu to check whether the app opens. Check Settings > Apps > Apps & features to see whether Microsoft Office 2019 is still listed.
Repair the Microsoft Office 2019 installation
Use Office's built-in repair options when installed applications crash or do not launch.
Select Start > Settings > Apps > Apps & features.
Select Microsoft Office 2019 in the list, choose Modify, and approve the permission prompt if it appears.
Choose Quick Repair and select Repair. If the problem continues, return to Modify and try Online Repair, which requires an internet connection.
Restart Windows, then open Word or Excel from the Start menu.
Check Office add-ins and install updates
Use Safe Mode to identify problematic add-ins, then check for available Office and Windows updates.
Reinstall Office 2019 if repair does not work
Reinstall Office if repair and add-in troubleshooting do not restore the applications.
Use WPS Office as an alternative to Office 2019
WPS Office is a free, lightweight alternative for working with documents, spreadsheets, and presentations. Its familiar interface and support for Microsoft Office formats make it easy to move your everyday work while you troubleshoot Office 2019.
Frequently Asked Questions
How do I repair Office 2019 in Windows 10?
Go to Settings > Apps > Apps & features, select Microsoft Office 2019, and choose Modify. Run Quick Repair first, then try Online Repair if necessary.
How can I tell whether an add-in is crashing Word?
Press Windows+R, enter winword /safe, and select OK. If Word opens, disable COM add-ins under File > Options > Add-ins, then restart Word and test the add-ins one at a time.
What should I do if an Office app has disappeared from the Start menu?
Search for the app by name in Start, then check Settings > Apps > Apps & features for Microsoft Office 2019. If Office is listed but the app will not open, try Modify > Quick Repair; if it is not installed, use Microsoft's installation instructions for your license.
Where can I find my Office 2019 installation?
Sign in at account.microsoft.com/services with the Microsoft account associated with your purchase. If Office was provided by an organization, ask its administrator for installation and activation details.
