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Fix Microsoft Word Crashing on iPad Pro
Question details
The user experiences the Microsoft Word app closing unexpectedly after a few minutes of use on an iPad Pro, despite the app and iPadOS being fully updated and the device having sufficient storage.
- Product
- Microsoft Word
- Device & OS
- iPadOS
- Scenario
- Editing or viewing documents within the Word app on an iPad.
- Observed behavior
- The application crashes and closes itself after running for several minutes.
Verify if the crash happens with every document you open or if it is isolated to one specific file, as this helps pinpoint the root cause.
Isolate the Issue to a Specific Document
Determine whether the crash is caused by a corrupted file or a system-wide application issue.
Sometimes a single file contains unsupported formatting, corrupted elements, or complex objects that cause the iPad app to crash.
By testing multiple documents, you can find out if the app itself is malfunctioning.
Launch Microsoft Word on your iPad and open a completely different document, preferably a blank or simple text file.
Leave the document open for several minutes and interact with it to see if the app crashes.
If the new document does not crash, the original file is likely corrupted. If Word crashes with all documents, the issue lies with the app or the OS environment.
Use Word for the Web
A reliable workaround if a specific document continuously crashes the mobile app.
Contact Apple Support
Seek advanced device diagnostics if all files crash despite software updates.
Edit Word Documents Flawlessly on iPad with WPS Office
If Microsoft Word continues to crash on your iPad Pro, consider switching to WPS Office. It is a highly stable, lightweight alternative that allows you to open, edit, and save Word files seamlessly without unexpected interruptions.
- 1. Download from the App Store: Open the App Store on your iPad Pro, search for 'WPS Office', and tap the download icon.
- 2. Open the application: Launch WPS Office and grant the necessary permissions to access your files.
- 3. Edit your documents: Open your DOC or DOCX files directly within WPS Office and enjoy stable, uninterrupted editing.
Frequently Asked Questions
Why does Word keep crashing on my iPad even after I updated the app?
Crashing after an update can be caused by a corrupted app cache, conflicting background processes, or a specific corrupted document that you are trying to open. Testing a blank document can help isolate the issue.
Will uninstalling and reinstalling the Word app fix the crashing issue?
Yes, reinstalling the app can resolve crashes if they are caused by corrupted installation files. However, make sure your documents are backed up to OneDrive or iCloud before deleting the app, as locally saved files might be removed.
How do I know if my iPad's storage is contributing to app crashes?
You can check your storage by navigating to Settings > General > iPad Storage. Although the device may have 'enough' storage, keeping less than 1-2 GB of free space can cause resource-heavy apps like Word to struggle and crash.
