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How to Stop Repeated SharePoint Credential Pop-Ups on Mac
Question details
The user is experiencing a repeated SharePoint pop-up requesting confidential information on a Mac and needs step-by-step assistance to stop it.
- Product
- Microsoft Office for Mac
- Device & OS
- macOS
- Scenario
- Working on a Mac with Office applications connected to Microsoft SharePoint.
- Observed behavior
- A continuous prompt appears repeatedly, asking for SharePoint credentials or confidential information, interrupting the user's workflow.
Ensure you have your Microsoft account and SharePoint login passwords readily available, as you will need to re-enter them after clearing the saved keychain data.
Force Quit SharePoint and Clear Credentials in Keychain Access
Stop the recurring prompt by forcefully closing Microsoft SharePoint processes and clearing corrupted authentication tokens from your Mac's Keychain.
This method resolves the issue by clearing out the old, conflicting Microsoft identity data stored on your device, allowing you to establish a fresh connection to SharePoint.
Ensure that Microsoft Word, Excel, PowerPoint, and any other Office applications are completely closed on your Mac.
Navigate to Finder > Applications > Utilities and open 'Activity Monitor'. Search for 'Microsoft SharePoint' in the top-right search bar, select the process, and click the 'X' button at the top to force quit it.
Go back to Finder > Applications > Utilities and double-click on 'Keychain Access' to open the macOS password management tool.
In the Keychain Access search bar, type 'Microsoft Identity' or 'SharePoint'. Right-click the related entries that appear and select 'Delete' to remove the stored credentials.
Restart your Mac to apply the changes. Open any Office application, and when prompted, sign in again with your correct SharePoint or Microsoft account credentials.
Switch to WPS Office for a Hassle-Free Mac Experience
If you're tired of annoying authentication pop-ups and complex background syncing issues, WPS Office offers a lightweight and highly compatible alternative. Enjoy a seamless office experience on your Mac without the constant interruptions.
- 1. Download WPS Office: Visit the official WPS website and download the free Mac version of WPS Office.
- 2. Install the application: Open the downloaded installer file and drag the WPS Office icon into your Applications folder.
- 3. Open your files: Launch WPS Office and directly open your existing DOCX, XLSX, and PPTX files to continue working effortlessly.
Frequently Asked Questions
Why does SharePoint keep asking for my password on my Mac?
This typically occurs when the authentication tokens stored in your Mac's Keychain become corrupted, duplicated, or outdated, causing Microsoft Office to repeatedly fail verification and request your credentials again.
Will deleting items in Keychain Access erase my SharePoint files?
No, Keychain Access only stores your passwords and login tokens. Deleting these credentials will simply log you out. It will not affect, alter, or remove any of your actual files stored on SharePoint.
How do I find Activity Monitor to stop the SharePoint process?
You can open Activity Monitor by clicking on Finder, navigating to the Applications folder, opening the Utilities folder, and double-clicking Activity Monitor. Alternatively, use Spotlight Search by pressing Cmd + Space and typing 'Activity Monitor'.
