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Fix Business Central Project Planning Lines Ignoring Resource Sales Prices

Maira Mehtab Sep 22, 2026 869 views

Question details

The user is experiencing an issue where project planning lines do not pick up the special sales prices configured for selected work type codes.

Product: Microsoft Dynamics 365 Business Central
Device & OS: not provided
Scenario: Configuring resource sales prices in project planning lines using active price lists and work type codes.
Observed behavior: The system uses the resource's default price or zero instead of the special price configured in the active price list.

Before you start

Verify that the active price list in your Dynamics 365 environment is correctly configured and assigned to the relevant work type codes before modifying project lines.

Solution 1Recommended

Consult the Dynamics 365 Community for Advanced Support

Seek specialized assistance from Microsoft Dynamics 365 Business Central experts for issues related to the New Sales Pricing Experience.

Because this specific pricing behavior is tied to Microsoft Dynamics 365 Business Central and potentially the New Sales Pricing Experience updates, the best path for resolution is engaging with dedicated product experts on Microsoft's official community forums.

Identify your specific pricing setup

Document your current setup, including your active price list, the selected work type code, and the resource's default price settings.

Visit the Dynamics 365 Community

Navigate to the official Microsoft Dynamics 365 community forum at https://community.dynamics.com/.

Post your question

Create a detailed post in the Business Central forum describing how the project planning lines are pulling default or zero prices instead of the expected special prices.

New Sales Pricing Experience: This issue is often related to the transition to the New Sales Pricing Experience in Business Central, requiring expert configuration troubleshooting.

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Frequently Asked Questions

What is the New Sales Pricing Experience in Business Central?

It is a modernized feature in Microsoft Dynamics 365 Business Central that allows businesses to manage prices and discounts more flexibly using price lists instead of traditional sales price tables.

Why would a project planning line show a zero price?

A zero price typically appears if no matching price is found in the active price list for the specific combination of resource, work type code, and customer, causing the system to fall back to a zero value or default cost.

How do work type codes affect resource pricing?

Work type codes allow you to set different rates for a resource depending on the specific type of work they are performing. If configured correctly in an active price list, selecting a work type code should automatically apply the designated sales price.

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