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Fix Clipchamp Desktop App Stuck on Starting Up with Work Account
Question details
The user is unable to launch the Microsoft Clipchamp desktop application because it gets infinitely stuck on the 'Starting Up' loading screen when signing in with a work account.
- Product
- Microsoft Clipchamp
- Device & OS
- not provided
- Scenario
- Attempting to launch and log into the Clipchamp desktop app using a Microsoft work account.
- Observed behavior
- The application remains stuck on the 'Starting Up' screen. Standard troubleshooting methods, including repairing, resetting, and reinstalling the app, do not resolve the problem.
Verify that your internet connection is stable and ensure you have your correct work account credentials handy before attempting to use the web-based alternative.
Use the Web Version of Clipchamp
Since the desktop app has a known authentication bug with work accounts, using the browser-based version is the most reliable workaround to access your projects immediately.
Microsoft is aware of the issue affecting some work accounts on the desktop application. Until a permanent patch is released, the web version remains fully functional and bypasses the desktop launch loop.
Launch a modern, compatible web browser such as Microsoft Edge, Google Chrome, or Mozilla Firefox.
Go to the official web application by typing app.clipchamp.com in your address bar and pressing Enter.
Click the sign-in button and enter the credentials for your work account. Your dashboard and video projects will load normally.
Sign In Using a Personal Microsoft Account
If you do not strictly need to access work-specific assets and just want to use the desktop application, logging in with a personal account works normally.
Looking for a Hassle-Free Office Suite? Try WPS Office
While you wait for Microsoft to resolve the Clipchamp work account login issue, consider optimizing your document workflow with WPS Office. It is a free, lightweight, and highly compatible alternative to Microsoft Office that opens instantly without complex login loops.
- 1. Download the installer: Visit the official WPS Office website and click the free download button for your operating system.
- 2. Install WPS Office: Run the downloaded installer and follow the simple on-screen instructions to complete the setup.
- 3. Start working instantly: Launch WPS Office to instantly create, edit, or view your documents, spreadsheets, and presentations without startup delays.
Frequently Asked Questions
Why is the Clipchamp desktop app stuck on 'Starting Up' only for my work account?
This is a known bug in the Clipchamp desktop application where it fails to authenticate or load the workspace specifically for enterprise or work accounts. Personal accounts are unaffected and function normally.
Will repairing or reinstalling Clipchamp fix the work account login issue?
No. Users have reported that repairing, resetting, and even completely reinstalling the desktop application do not resolve the issue. The current best solution is to use the web version.
How can I access my work projects while the desktop app is broken?
You can safely access all your work projects and continue editing videos by logging into the web version of Clipchamp at app.clipchamp.com using a supported browser like Edge or Chrome.
