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Fix Microsoft Bookings Services Starting at the Wrong Time

Nimra Malik Sep 30, 2026 868 views

Question details

The user needs to resolve an issue where Microsoft Bookings displays incorrect start times for a full-day service.

Fix Microsoft Bookings Services Starting at the Wrong Time

Product: Microsoft Bookings
Device & OS: not provided
Scenario: Configuring a one-day service with availability set from 00:00 to 00:00.
Observed behavior: The 24-hour service appears to start two hours late on the booking page instead of the configured 00:00 start time.

Before you start

Ensure you have administrative access to your Microsoft Bookings calendar and verify the primary time zone of your business operations before making changes.

Solution 1Recommended

Verify Time Zone Settings and Availability Intervals

Checking the synchronization of time zones across your business, staff, and booking pages resolves most scheduling offsets.

Time zone discrepancies are the most common cause of scheduling offsets in Microsoft Bookings. When a 24-hour service shifts by a few hours, it typically indicates a mismatch between the global booking page settings and individual staff or business time zones.

Check booking page time zone

Navigate to the Booking Page settings menu and ensure the region and time zone match your intended local settings.

Review staff and business time zones

Go to the Staff and Business Information tabs to verify that individual time zones align perfectly with the main booking page.

Confirm availability configuration

Open the specific service settings, ensure the service duration is explicitly set to one day, and verify the availability interval is exactly 00:00 to 00:00.

Specialized Troubleshooting: If all time zones match and the issue persists, you may need to post your specific scenario in the official Microsoft Bookings community forum for advanced support.

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Frequently Asked Questions

Why does my Microsoft Bookings service show the wrong time?

This usually happens due to a mismatch between the booking page time zone, the staff member's time zone, or the customer's local time zone, causing the system to automatically offset the available hours.

How do I set up a proper 24-hour service in Microsoft Bookings?

To set up a 24-hour service correctly, navigate to the service details page, set the service duration to 1 day, and configure the custom availability interval from exactly 00:00 to 00:00.

Can customers book appointments in their own local time zone?

Yes, Microsoft Bookings can automatically detect the customer's time zone and display available slots converted to their local time if the option 'Always show time slots in business time zone' is left unchecked in the Booking Page settings.

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