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Fix Microsoft Clarity Not Showing Data, Heatmaps, or Recordings
Question details
The user needs to recover or view historical analytics data, heatmaps, and recordings in Microsoft Clarity that are currently missing.
- Product
- Microsoft Clarity
- Device & OS
- not provided
- Scenario
- Reviewing website analytics and user behavior history on the Microsoft Clarity dashboard for the past 30 days.
- Observed behavior
- Microsoft Clarity fails to load data beyond the last seven days, leaving the previous 30-day analytics, heatmaps, and recordings completely blank.
Verify that your Microsoft Clarity tracking code is still properly installed on your website and ensure no recent changes have blocked the script from firing.
Contact Microsoft Clarity Support Directly
Since missing historical data and dashboard loading failures are backend server issues, they must be resolved by the official Microsoft Clarity support team.
This specific data retention issue falls outside the standard troubleshooting scope of the Microsoft Community. Because Clarity relies on Microsoft's cloud servers to process and store heatmaps and recordings, any missing data beyond a specific timeframe requires an internal investigation by their engineers.
Launch the email client associated with your Microsoft Clarity account.
Create a new email addressed to the official support channel at clarityMS@microsoft.com.
Include your website URL, your Clarity Project ID, and a clear description stating that heatmaps and recordings are blank or failing to load beyond the last seven days.
Send your request and wait for the support team to investigate the syncing or retention error on your account.
Boost Your Productivity with WPS Office
While you wait for your web analytics data to be restored, you can streamline your daily reporting and document management with WPS Office. It is a lightweight, highly compatible, and free alternative to Microsoft Office, perfect for compiling analytics reports and presentations.
- 1. Download and Install: Visit the official WPS website to download the free suite and follow the simple installation prompts.
- 2. Open Existing Documents: Launch WPS Office and directly open any of your existing Microsoft Word, Excel, or PowerPoint files.
- 3. Create and Export Reports: Build your data reports and easily export them as PDFs or standard Microsoft Office formats to share with your team.
Frequently Asked Questions
Why is Microsoft Clarity only showing 7 days of data?
This usually happens due to a backend synchronization glitch or temporary server outage on Microsoft's end, preventing older data from rendering on your dashboard. It requires official support intervention to restore.
How long does Microsoft Clarity normally retain data?
By default, Microsoft Clarity retains standard session recordings and heatmap data for 30 days. Labeled or favorited recordings can be kept for up to 13 months.
Can I fix missing Clarity recordings by reinstalling the tracking script?
No. If data from the past 7 days is showing correctly, your tracking script is working fine. Missing historical data is a server-side issue that reinstalling the script will not fix.
Where do I report Microsoft Clarity bugs?
For technical bugs like missing historical analytics or failing heatmaps, you should email clarityMS@microsoft.com directly, as these issues are beyond the scope of community forums.
