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How to Fix Microsoft Clarity Heat Map and Click Data Not Displaying
Question details
The user needs to resolve an issue where Microsoft Clarity is failing to correctly show heat maps or home page click data.
- Product
- Microsoft Clarity
- Device & OS
- not provided
- Scenario
- Analyzing website visitor behavior and click activity using the Microsoft Clarity dashboard.
- Observed behavior
- Heat maps and click data display incorrectly or show inaccurate calculations, making it difficult to analyze website activity.
Ensure that the Microsoft Clarity tracking script is correctly installed in the <head> section of your website, and verify that you are not actively using ad blockers or privacy extensions that might block the analytics trackers.
Test Device, Network, and Contact Microsoft Support
Use this method to rule out local browser or network restrictions that prevent Microsoft Clarity data from loading, and escalate the issue if the bug persists.
Often, heat maps fail to load because of local caching issues, browser security settings, or network firewalls blocking the Microsoft Clarity server connections. Testing across different environments isolates the problem.
Open your Microsoft Clarity dashboard on a completely different device, such as a mobile phone or a secondary computer, to rule out device-specific browser caching issues.
Disconnect from your current Wi-Fi and connect to a different network, such as a cellular data hotspot, to see if a strict network firewall is blocking the analytics scripts from rendering the heat map.
If the heat map data remains inaccurate, log into your Clarity dashboard, navigate to the affected view, and click the thumbs-up or thumbs-down feedback controls to report the specific page error.
If the issue continues, email clarityMS@microsoft.com directly. Include your Project ID, website URL, and screenshots of the missing or inaccurate click data for technical assistance.
Manage Your Analytics Data and Reports Seamlessly with WPS Office
While troubleshooting your web analytics platforms, you will likely need a reliable way to compile reports and analyze exported raw click data. WPS Office is a free, lightweight, and highly compatible alternative to Microsoft Office. It offers a familiar user interface and seamless migration, allowing you to open, edit, and share Excel data or Word reports without an expensive subscription.
- 1. Download and install: Download WPS Office Free from the official website and install it on your computer.
- 2. Export analytics data: Export your website analytics or Microsoft Clarity raw data as a CSV or Excel file.
- 3. Analyze in WPS Spreadsheet: Open the exported file in WPS Spreadsheet to create custom charts, filter click data, and build comprehensive reports.
Frequently Asked Questions
Why is my Microsoft Clarity heat map entirely blank?
A blank heat map usually indicates that the tracking code is missing from the page, blocked by a firewall, or the specific page hasn't received enough user traffic to generate visual click data.
How long does it take for Microsoft Clarity data to appear on the dashboard?
After successfully installing the tracking script, it typically takes up to 2 hours for user recordings, click data, and heat maps to start populating in your Clarity dashboard.
Can browser ad blockers stop Microsoft Clarity from displaying click data?
Yes. Strict ad blockers and browser privacy features, such as Brave Shields or Safari's Intelligent Tracking Prevention, often block the Clarity script from firing, which reduces the recorded click data for your site.
What should I do if the thumbs-down feedback doesn't fix my inaccurate calculations?
If reporting the error via the in-dashboard feedback button does not yield a fix, you should email clarityMS@microsoft.com with your site URL, Project ID, and exact details about the inaccurate heat map data.
