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Fix Microsoft Forms Quiz Choices Not Highlighting in Teams

Emma Brown Sep 30, 2026 869 views

Question details

Users report that selected answers in a Microsoft Forms quiz embedded in Teams are not visually highlighted, and post-submission feedback pages fail to load.

How to Fix Microsoft Forms Quiz Choices Not Highlighting in Teams

Product: Microsoft Forms, Microsoft Teams
Device & OS: not provided
Scenario: Students taking a Microsoft Forms quiz embedded within Microsoft Teams.
Observed behavior: Quiz choices fail to highlight upon selection, and the feedback page does not appear after submission across various browsers and devices.

Before you start

Since this problem persists across multiple devices and browsers, verify your internet connection before checking for potential server-side outages in the admin center.

Solution 1Recommended

Check the Microsoft 365 Service Health Dashboard

Determine if there is a known ongoing outage or service degradation affecting Microsoft Forms.

Because the issue happens across multiple browsers and devices simultaneously, it is highly likely a temporary server-side disruption rather than a local configuration error.

Log in to the admin center

Navigate to the Microsoft 365 admin center and log in using your administrator credentials.

Open the Service Health dashboard

In the left-hand navigation menu, click on 'Health' and then select 'Service health'.

Check for active incidents

Review the list of active incidents and advisories. Look specifically for any alerts related to Microsoft Forms or Microsoft Teams integration.

Check the Microsoft 365 Service Health Dashboard

Wait for resolution: If an incident is listed, Microsoft's engineering team is already working on a fix. You will need to wait until the service health dashboard indicates the issue is resolved.

Solution 2

Submit a Microsoft Online Support Ticket

If no service health incidents are reported, the issue requires backend investigation by Microsoft Support.

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Frequently Asked Questions

Why are my Microsoft Forms quiz answers not saving or highlighting?

This is typically caused by a temporary backend synchronization issue or server degradation between Microsoft Teams and Microsoft Forms. If it happens across multiple browsers, it is almost certainly a server-side bug rather than a local hardware problem.

How can students see their quiz feedback if the page doesn't load?

Once the backend service is restored, instructors can manually export the results from Forms to Excel and share the grades, or students can revisit the quiz link if the instructor's settings allow for multiple attempts or post-review visibility.

Does clearing the browser cache fix the highlighting issue in Teams?

While clearing the cache can fix localized visual glitches, an issue occurring across multiple devices and browsers simultaneously is a cloud infrastructure problem. In this scenario, an administrator must check the Service Health Dashboard instead of relying on local cache clearing.

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