Others

Fix Microsoft Forms Second Section Blank in Individual Responses

Maira Mehtab Sep 21, 2026 868 views

Question details

The user is unable to view submitted answers from the second section of a Microsoft Form when looking at individual responses online, even though the data is safely recorded.

Product: Microsoft Forms
Device & OS: not provided
Scenario: Reviewing individual form submissions that contain multiple sections within the web browser.
Observed behavior: Answers from the first section display correctly in the web UI, but the second section appears completely blank. However, all submitted answers are present when exported to Excel.

Before you start

Ensure you are connected to a stable internet network and verify that your web browser is fully updated before attempting to troubleshoot online form display issues.

Solution 1Recommended

Troubleshoot Browser and Cache Issues

Use a private browsing window to rule out cache conflicts or browser extensions that might be blocking the second section from loading properly.

Display glitches in web applications are frequently caused by corrupted browser cache files or interfering third-party extensions. Testing in a clean browsing environment is the fastest way to isolate the problem.

Open a Private Window

Click your browser's menu icon (three dots or lines) and select 'New Incognito Window' or 'New Private Window'.

Log In to Microsoft Forms

Navigate to Microsoft Forms and sign in with your account credentials.

Check Individual Responses

Open the affected form, go to the 'Responses' tab, and click 'View results' to see if the second section now displays correctly.

Clear Browser Cache

If the private window works, return to your normal browser window, go to settings, and clear your cache and cookies.

Solution 2

Export Responses to Excel

Bypass the web display issue entirely by downloading the raw form data to an Excel spreadsheet where all answers are guaranteed to be visible.

Solution 3

Verify Account Type and Form Integrity

Determine if the issue is tied to a specific form corruption or an account-level glitch by running a quick isolation test.

Free Microsoft Office alternative

Analyze Your Exported Form Data Seamlessly with WPS Office

When Microsoft Forms experiences web display bugs, exporting your data to a spreadsheet is the safest workaround. WPS Office provides a free, lightweight, and highly compatible alternative to Microsoft Office, allowing you to instantly open, format, and analyze your downloaded .xlsx response files without losing any details.

1. Open Your Exported Data: Launch WPS Spreadsheet and open the .xlsx file you downloaded from Microsoft Forms.
2. Format Responses: Easily adjust column widths or apply text wrapping to view lengthy answers from your second section.
3. Analyze Submissions: Use built-in data filters and PivotTables to quickly organize and extract insights from your complete form responses.

100% format compatibility with Microsoft Excel (.xlsx, .csv)Lightweight application ensures fast loading for large datasetsFamiliar, easy-to-use interface requires no learning curveCompletely free core functionalities for viewing and analyzing data

microsoft office alternative - wps office

Frequently Asked Questions

Why is the second section of my Microsoft Form showing up blank?

This is typically caused by a temporary browser cache issue, an incompatible browser extension, or a frontend display bug on Microsoft's servers. The data itself is generally safe.

Are my form responses lost if I can't see them online?

No, your responses are not lost. The web interface might fail to display them, but you can securely access all submitted data by clicking 'Open in Excel' from the Responses tab.

Can switching to a different web browser fix Microsoft Forms display issues?

Yes. Browser compatibility heavily influences how web apps load. Trying Microsoft Edge, Chrome, or Firefox—or simply using an Incognito/Private window—often bypasses display glitches.

Office Quick Solutions