'%3e%3cpath%20d='M8%200C12.4183%200%2016%203.58172%2016%208C16%2012.4183%2012.4183%2016%208%2016C3.58172%2016%200%2012.4183%200%208C0%203.58172%203.58172%200%208%200ZM11.6162%204.38379C11.2257%203.99337%2010.5927%203.99338%2010.2021%204.38379L8%206.58594L5.79785%204.38379C5.40732%203.99334%204.77429%203.99329%204.38379%204.38379C3.99331%204.77429%203.99335%205.40733%204.38379%205.79785L6.58594%208L4.38379%2010.2021C3.99348%2010.5927%203.99341%2011.2257%204.38379%2011.6162C4.77426%2012.0066%205.40734%2012.0065%205.79785%2011.6162L8%209.41406L10.2021%2011.6162C10.5927%2012.0066%2011.2257%2012.0067%2011.6162%2011.6162C12.0067%2011.2257%2012.0066%2010.5927%2011.6162%2010.2021L9.41406%208L11.6162%205.79785C12.0066%205.40735%2012.0066%204.77429%2011.6162%204.38379Z'%20fill='%23080E17'%20fill-opacity='0.46'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_3761_713'%3e%3crect%20width='16'%20height='16'%20fill='white'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e)
Fix Microsoft Virtual Training Day Link Redirected to Registration
Question details
The user is trying to attend a Microsoft Virtual Training event but the access link redirects them back to the registration page, resulting in a missed event.
- Product
- Microsoft 365
- Device & OS
- not provided
- Scenario
- Attempting to join a scheduled Microsoft 365 Virtual Training Day event using the provided attendance link.
- Observed behavior
- The attendance link fails to open the training session and instead redirects the user to the initial event registration page, causing them to miss the event and receive an incorrect missed-event attendance record.
Before contacting support, ensure you have your original event registration confirmation email, the exact date of the training, and the Microsoft account email address you used to register.
Contact Microsoft Training, Certification, and Program Support
Since the event link is broken on Microsoft's end, the best way to correct your attendance record and get a valid link for future events is to contact their dedicated support community.
Microsoft's automated event system occasionally experiences routing errors that send attendees back to the registration page instead of the live stream. Standard technical troubleshooting (like clearing your browser cache) usually will not fix this backend routing issue. You must report this directly to the program organizers to update your account status.
Open your web browser and navigate to the official Microsoft Training, Certification, and Program Support page at trainingsupport.microsoft.com.
Click the 'Sign in' button in the upper right corner and log in using the exact Microsoft account credentials you used to register for the Virtual Training Day.
Navigate to the appropriate forum category for Virtual Training Days, click 'Ask a question', and provide details about the broken link and your missed attendance record.
Try WPS Office as a Seamless Microsoft Office Alternative
While you wait for Microsoft Support to resolve your Virtual Training Day attendance issues, you can maintain your productivity with WPS Office. It is a powerful, free, and lightweight office suite that provides a familiar interface without the complexities of cloud-dependent training hurdles.
- 1. Download WPS Office: Visit the official WPS website and click the free download button for your operating system.
- 2. Install the Suite: Run the lightweight installer to quickly set up Writer, Spreadsheet, and Presentation on your device.
- 3. Open Your Files Natively: Simply double-click any Microsoft Office file on your computer to open, edit, and save it seamlessly in WPS Office.
Frequently Asked Questions
Why does my Microsoft Virtual Training link redirect to the registration page?
This usually happens due to a backend error in Microsoft's event management system, an expired session token, or because the event capacity has unexpectedly been reached. It requires intervention from Microsoft's program support.
Can I get my attendance record corrected if I missed the event due to a broken link?
Yes. By contacting Microsoft Training Support and providing proof of your registration and the technical issue, moderators can manually adjust your attendance record so you do not lose credit for the training.
How long does it take for Microsoft Training Support to reply?
Response times can vary based on ticket volume, but most inquiries submitted on the official Training, Certification, and Program Support forum receive an initial response from a moderator within one to two business days.
