Fix OneDrive Sync Health Dashboard Not Showing Devices
Question details
The administrator needs to troubleshoot why client devices are failing to report to the OneDrive Sync Health Dashboard after applying the required Group Policy.
- Product
- Microsoft 365 Admin Center
- Device & OS
- Windows
- Scenario
- Monitoring client device sync health by enabling the EnableSyncAdminReports policy via Group Policy or Intune.
- Observed behavior
- Eligible devices do not appear in the admin console dashboard even after the policy is applied and the OneDrive app is installed and online.
Ensure that the affected devices are powered on, connected to the internet, and actively running the OneDrive sync client so they can transmit telemetry data.
Verify Settings and Wait for the 48-Hour Reporting Window
Device data is not instantaneous; the sync health dashboard requires time to collect and process telemetry after the policy is applied.
When you first enable the EnableSyncAdminReports policy, the system requires an initial synchronization period to populate the dashboard. Microsoft officially states that it can take up to 48 hours for eligible devices to appear.
Double-check that the 'EnableSyncAdminReports' policy is correctly applied to the target devices via Group Policy or Intune.
On an affected device, open the Registry Editor and ensure that the Tenant ID hash is successfully written under the OneDrive configuration keys.
Leave the affected devices powered on and connected to the internet for at least 48 hours to allow the telemetry data to report back to the Microsoft 365 Admin Center.
Submit a Free Service Request to Microsoft Support
If more than 48 hours have passed and devices are still missing, Microsoft support must inspect your backend configuration.
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Frequently Asked Questions
How long does it take for devices to appear in the OneDrive Sync Health Dashboard?
It typically takes up to 48 hours for devices to start reporting their sync status to the dashboard after the EnableSyncAdminReports policy is applied.
Is it free to raise a support ticket in the Microsoft 365 Admin Center?
Yes, creating a standard service request from the Microsoft 365 Admin Center for OneDrive dashboard issues is completely free of charge for tenant administrators.
What should I check if devices are still missing after 48 hours?
Ensure that the devices are powered on, connected to the internet, and that the OneDrive app is actively running. Also, verify that the Group Policy object is properly syncing to the target machines by checking the local registry settings.
