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Fix Power Automate Approval Emails Not Sending
Question details
The user needs to fix an issue where a Power Automate flow successfully sends Teams notifications for approvals but fails to send the corresponding email notifications.
- Product
- Microsoft Power Automate
- Device & OS
- not provided
- Scenario
- Using the 'Start and wait for an approval' action within a Power Automate flow to request user approvals.
- Observed behavior
- Teams notifications for the approval are sent without issue, but the approval email notifications have unexpectedly stopped being sent.
Check your flow's Run History in the Power Automate portal to confirm if the approval step generated any specific error codes or failure messages before seeking further support.
Seek Specialized Assistance from the Power Platform Community
Because Power Automate email delivery issues often involve complex tenant configurations or backend routing errors, the most effective solution is to consult the official Microsoft community.
Troubleshooting Power Automate approval emails can be complex because it involves both the Power Platform infrastructure and Exchange Online routing. When Teams notifications work but emails fail, the issue is typically handled directly by the Microsoft Power Platform community.
Document your specific trigger, the exact configuration of your 'Start and wait for an approval' action, and your current notification settings.
Navigate to the Power Automate portal, open your flow's details, click on 'Run history', and take note of any error messages or failed steps associated with the recent runs.
Visit the official Microsoft Power Platform Community forum and create a new thread with your collected details to receive specialized assistance from Microsoft support and community experts.
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Frequently Asked Questions
Why do my Power Automate approvals show up in Teams but not in my email inbox?
This commonly occurs if the recipient's mailbox is full, strict spam filters or Exchange mail flow rules are blocking the automated message, or if the environment's Dataverse email settings have been modified.
How can I check if my Power Automate approval email step actually failed?
Open your specific flow in the Power Automate portal, navigate to the 'Run history', select the specific run that failed to send the email, and expand the 'Start and wait for an approval' step to look for detailed error codes.
Do I need a premium license to send approval emails in Power Automate?
Standard approval actions are generally included in basic Office 365 licenses. However, if your flow utilizes premium connectors alongside the approval or requires customized Dataverse environments, a premium Power Automate license might be required.
