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Fix SharePoint Conversations Web Part Not Displaying Images in Highlight Layout
Question details
Users are experiencing an issue where uploaded images fail to display in the SharePoint Conversations web part when the Highlight layout is active.
- Product
- Microsoft SharePoint
- Device & OS
- not provided
- Scenario
- Viewing or uploading images in a SharePoint page using the Conversations web part configured with the Highlight layout.
- Observed behavior
- Images uploaded through the Conversations web part are not visible in the Highlight layout, even though they display correctly when using the Feed layout or when viewed directly in Viva Engage.
Verify your internet connection and ensure you are not using any browser extensions, such as ad-blockers or strict privacy shields, that might be blocking image assets from loading on SharePoint.
Test the Web Part in an InPrivate or Incognito Browser Window
Use a private browsing window to rule out browser cache issues or interference from third-party extensions.
Browser cache or specific tracking protection extensions can sometimes block images from loading correctly in modern web parts. Testing in a private window helps isolate whether the issue is localized to your browser.
Launch your web browser and open a new InPrivate window (Edge) or Incognito window (Chrome) by using the browser's main menu.
Navigate to your SharePoint site, sign in with your Microsoft 365 credentials, and access the page containing the Conversations web part.
Check if the uploaded images are now visible in the Highlight layout. If they still do not display, proceed to the next troubleshooting steps.
Use the Feed Layout as a Temporary Workaround
Switching the Conversations web part to the Feed layout can bypass the Highlight layout rendering bug.
Submit a Service Request to Microsoft 365 Support
Escalate the issue to the Microsoft development team for log collection and backend investigation.
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Frequently Asked Questions
Why do images show in Viva Engage but not in the SharePoint Highlight layout?
This is due to a specific rendering or caching bug within the SharePoint Conversations web part itself when set to the Highlight layout. The images are safely stored and display correctly on the native Viva Engage platform, but the SharePoint web part fails to retrieve or display them in this specific view.
Can regular users fix the Conversations web part image issue?
Regular users cannot implement a permanent fix, as this is a backend service issue affecting multiple tenants. However, users with page editing permissions can temporarily bypass the problem by switching the web part from the Highlight layout to the Feed layout.
Who can submit a Microsoft 365 service request?
Only users with administrative roles (such as Global Admins or Support Admins) for your organization's Microsoft 365 tenant can create and submit service requests through the Microsoft 365 admin center. Standard users must contact their IT department to report the issue.
