Fix SharePoint Site Title Not Updating for Other Users
Question details
The user needs to understand why a renamed SharePoint communication site still shows the old generic title and navigation banner color for users other than the administrator, and how to resolve or escalate the issue.
- Product
- Microsoft SharePoint Online
- Device & OS
- not provided
- Scenario
- After an administrator renames a SharePoint communication site, affected users continue to see the previous generic title and possibly a different navigation banner color.
- Observed behavior
- The administrator sees the new title, but other users still see the generic "communication site" title in their normal browser session.
Identify whether the issue affects all users or only specific users, and ask one affected user to open the SharePoint site in a private browsing window to rule out cached browser content.
Check the renamed SharePoint site in a private browsing window
Use this first to confirm whether the old title is caused by browser cache or a Microsoft 365 propagation issue.
In Microsoft Edge, select Settings and more > New InPrivate window. In Chrome, select New Incognito window.
Paste the full SharePoint site URL in the private window address bar and sign in with an affected user account.
If the new title appears correctly, the issue is cached content in the user's normal browser profile. If the old title remains, continue to an admin service request.
Clear the affected users' browser cache and site data
Use this if the new title appears in private browsing but not in the normal browser session.
Submit a Microsoft 365 admin service request
Use this if private browsing still shows the old title or multiple users continue seeing the outdated title after cache clearing.
Use WPS Office as a free Microsoft Office alternative for daily document work
For teams that need a lightweight Office suite while Microsoft 365 handles SharePoint administration, WPS Office offers free editing for documents, spreadsheets, and presentations with familiar tools and strong Microsoft Office format support.
Frequently Asked Questions
Why do other users still see the old SharePoint communication site title after I rename it?
The rename normally updates for all members, but browser cache can keep showing the old title. Open the site in an InPrivate or Incognito window with an affected account to rule out cached content.
How long does a SharePoint site title change take to propagate to all users?
It should appear immediately in Microsoft 365, but users may not see it until their browser cache refreshes or they start a new private session. If it still does not appear, the rename may be stuck and require Microsoft support.
Can I fix the SharePoint site title update issue from the browser?
Yes, first test in a private browsing window. If the new title appears there, clearing cached images and files in the normal browser usually resolves the issue for that user.
Does WPS Office include SharePoint site management tools?
No, WPS Office is a free Office suite for documents, spreadsheets, and presentations. SharePoint settings and service requests are managed through the Microsoft 365 admin center.
