How to Add a Scroll Instruction Pop-Up in Microsoft Sway
Question details
The user wants to create a pop-up message in Microsoft Sway to instruct viewers to scroll down or navigate through the presentation.

- Product
- Microsoft Sway
- Device & OS
- not provided
- Scenario
- Designing a Sway presentation and wanting to provide clear navigation instructions to new viewers.
- Observed behavior
- The built-in Sway tutorial pop-up disappears after the first viewing due to browser cookies, and there is no built-in tool to manually recreate a custom pop-up for viewers.
Keep in mind that Microsoft Sway's default introductory pop-up is controlled by browser cookies and only appears once per user. You will need to use design elements rather than system pop-ups to manually guide your audience.
Add On-Screen Navigation Prompts Using Text and Images
Since Sway does not support custom pop-ups, you can use visual cues integrated directly into your presentation's design to instruct users.
Microsoft Sway is designed to automate layouts and responsive behaviors, which means it intentionally limits complex interactive features like custom pop-ups or tooltips. The best approach is to build the instruction directly into your content flow.
Go to sway.office.com and open the presentation you are currently designing.
At the very beginning of your storyline, click the '+' icon to insert a Text or Image card specifically dedicated to navigation instructions.
Type an instruction like 'Please scroll down to continue'. Use the 'Emphasize' or 'Accent' formatting options to make the text stand out to the viewer.
Click the 'Play' button in the top right corner to see how the instructions appear to a first-time viewer without relying solely on the editing preview.

Reset Cookies to View the Default Prompt
If you want to preview the original 'scroll down' pop-up that Sway provides by default to new visitors, you can bypass your stored browser cookies.
Try WPS Presentation for Full Control Over Slides and Animations
If Microsoft Sway's automated formatting limits your ability to add custom pop-ups, instructions, or specific interactive elements, WPS Office offers a powerful, free alternative. With WPS Presentation, you have complete control over slide transitions, custom animations, and on-screen triggers, ensuring your audience navigates your content exactly as you intend.
- 1. Download WPS Office: Visit the official WPS Office website to download the free suite.
- 2. Install the Software: Follow the on-screen instructions to quickly install WPS Office on your device.
- 3. Open WPS Presentation: Launch WPS Presentation to start building fully customizable and interactive slides.

Frequently Asked Questions
Why did the 'scroll down' pop-up disappear in Microsoft Sway?
Microsoft Sway uses a built-in introductory tutorial prompt for first-time viewers. Once a viewer sees it, a browser cookie is stored to improve user experience by preventing the pop-up from appearing repeatedly on subsequent visits.
Can I add custom interactive pop-up buttons in Microsoft Sway?
No. Sway is strictly designed for automated, responsive layouts and does not currently support custom interactive buttons, custom pop-ups, or advanced action triggers like traditional presentation software does.
How do I ensure my audience knows how to navigate my Sway presentation?
The most reliable approach is to include a clear text heading or an introductory image at the very top of your storyline that explicitly tells the reader to 'Scroll down' or 'Swipe right', depending on your layout configuration.
Does my layout choice affect how scrolling works in Sway?
Yes. Sway offers vertical, horizontal, and slideshow layouts. You must ensure your written navigation instructions match the layout you have selected in the Design settings.




