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How to Customize Attendees and Temporary Staff in Microsoft Bookings

Aamir Naveed Akram Oct 10, 2026 869 views

Question details

The user needs to limit Microsoft Bookings appointments to one person per time slot and learn how to manage temporary staff members who lack permanent Microsoft accounts.

How to Customize Attendees and Temporary Staff in Microsoft Bookings

Product: Microsoft Bookings
Device & OS: not provided
Scenario: Configuring service types to restrict attendee numbers and setting up profiles for temporary workers for scheduling purposes.
Observed behavior: The 'Maximum number of attendees' setting is missing or unavailable, and temporary staff cannot be natively assigned without an account.

Before you start

Ensure you have administrator or owner permissions in your Microsoft Bookings calendar to modify service settings and add new staff members.

Solution 1Recommended

Create an Individual Service to Limit Attendees

Use this method if the maximum attendee setting is unavailable and you need to restrict a booking slot to a single customer.

The 'Maximum number of attendees' setting is exclusively available for group services in Microsoft Bookings. If you want to limit an appointment slot to just one person, you must create the service as an individual service.

Open Bookings Services

Navigate to your Microsoft Bookings dashboard and select the 'Services' tab from the left-hand navigation menu.

Add a New Service

Click on the 'Add new service' button to start configuring a new appointment type.

Set as Individual Service

Fill in your service details, ensuring it is explicitly set as an individual service rather than a group service. Save the changes to enforce a strict one-customer-per-slot limit.

Create an Individual Service to Limit Attendees

Service Conversion: You cannot directly convert an existing group service to an individual service. You must create a new individual service and disable or delete the old one.

Solution 2

Add Generic Accounts for Temporary Staff

Assign bookings to temporary workers who do not have a dedicated Microsoft 365 account by creating generic staff profiles.

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Frequently Asked Questions

Why is the Maximum number of attendees setting hidden in Bookings?

This setting only appears when configuring a Group Service. If you are creating or editing an Individual Service, the option is hidden because the system defaults the maximum attendee count to exactly one.

Can temporary staff members receive booking notifications without a Microsoft account?

Yes. When you add them as a generic staff member, you can enter any valid email address (like Gmail or Yahoo). Microsoft Bookings will send all appointment confirmations and updates to that provided email.

How do I change an existing service from group to individual?

Bookings does not support changing the fundamental type of an existing service. You must create a brand-new service configured as an individual appointment, and then delete or hide the old group service.

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