How to Fix a Missing Box Connection in Microsoft 365 Mobile
Question details
The user's Box cloud storage connection repeatedly disconnects and disappears from the Microsoft 365 Mobile app on Android, failing to reconnect.
- Product
- Microsoft 365 Mobile
- Device & OS
- Android
- Scenario
- Attempting to access and maintain a stable Box cloud storage connection within the Microsoft 365 Mobile app.
- Observed behavior
- The Box cloud connection drops after a few hours and cannot be re-added, an issue that persists across multiple devices.
Ensure you have your Microsoft and Box account credentials readily available, as you will need to log back in after clearing app data or reinstalling.
Clear App Cache and Reinstall Microsoft 365 Mobile
Resetting the app's cache or performing a fresh installation can often resolve authentication and connection glitches with third-party cloud services like Box.
Corrupted temporary data can cause cloud connection tokens to expire prematurely, resulting in the Box storage option disappearing from your app.
Open your Android device's Settings, navigate to Apps, select Microsoft 365, and tap on Storage. Tap 'Clear Cache' and then 'Clear Data' to reset the app locally.
Open the Google Play Store, search for Microsoft 365, and tap 'Update' to ensure you are running the latest version with current bug fixes.
If the issue persists, uninstall the Microsoft 365 app completely, restart your device, and install it fresh from the Google Play Store.
Open the app, sign in to your Microsoft account, tap 'Open', and select 'Add a place' to reconnect your Box account.
Report the Integration Issue to Microsoft
If local troubleshooting fails, the connection drop might be a server-side bug between Box and Microsoft 365.
Try WPS Office for Seamless Cloud Storage Integration
If you are experiencing persistent cloud connection issues in Microsoft 365 Mobile, consider switching to WPS Office. It provides a lightweight, free alternative with robust, stable support for cloud drives like Box, Google Drive, and Dropbox, alongside excellent file compatibility.
- 1. Download WPS Office: Install WPS Office for free from the Google Play Store on your Android device.
- 2. Add Box Cloud Storage: Open the app, navigate to the 'Open' tab, tap 'Add Cloud Storage', and log into your Box account.
- 3. Edit and Save Seamlessly: Open your Microsoft Office files directly from Box, edit them with WPS, and save your changes back to the cloud.
Frequently Asked Questions
Why does my Box connection keep disappearing in Microsoft 365 Mobile?
This typically occurs due to an authentication token expiring unexpectedly or a synchronization bug between Microsoft's servers and the Box API. Clearing the app cache or updating to the latest version can sometimes refresh the token and restore access.
Can I access Box files offline if the connection drops?
No, if the cloud storage connection is lost in the app, you will not be able to browse or open Box files unless they were previously downloaded and explicitly saved to your device's local storage.
Is there a limit to how many cloud storage accounts I can add to Microsoft 365?
While you can add multiple third-party cloud accounts like Box, Dropbox, or Egnyte, managing several connections can sometimes lead to caching conflicts. Try keeping only your primary cloud storage connected to see if connection stability improves.
