How to Fix an Expired RSS Connector in SharePoint Online
Question details
The user needs to resolve an issue where a SharePoint Online RSS connector works temporarily before returning an expired account or revoked access error.
- Product
- SharePoint Online
- Device & OS
- not provided
- Scenario
- Displaying an external RSS feed using the RSS connector or Web Part on a SharePoint site page.
- Observed behavior
- The RSS connector successfully displays content at first, but later drops the connection, reporting that the account has expired or access was revoked.
Ensure you have Edit permissions for the SharePoint site page where the RSS connector is located, and keep the URL of the problematic RSS feed handy for testing.
Test with a Reliable Alternative Feed
Determine if the root cause is the SharePoint Web Part or the external feed provider by testing with a known working RSS feed.
If a SharePoint RSS connector works initially and then breaks, the issue often lies with the external feed provider changing access tokens, authentication rules, or blocking SharePoint IP addresses. Replacing the feed temporarily with a stable public feed helps isolate the issue.
Navigate to the SharePoint team site page containing the broken RSS connector and click the 'Edit' button at the top right of the screen.
Click on the RSS Web Part to select it, then click the pencil icon (Edit web part) to open the property pane on the right side of the screen.
In the RSS feed address box, replace the current problematic URL with a known reliable public feed URL (such as a standard Bing RSS feed).
Click 'Republish' to save the page. Monitor the page over the next few hours to see if the new feed remains connected. If it does, you will need to contact the provider of the original failing RSS feed to adjust their settings.
Verify Page and User Scope
Identify if the expired connector issue is isolated to a specific page or if it affects multiple areas and users within the SharePoint tenant.
Boost Your Productivity with WPS Office
If you frequently work with documents, spreadsheets, and presentations alongside your SharePoint intranet, WPS Office offers a free, lightweight, and highly compatible alternative to Microsoft Office. Enjoy a familiar interface and seamless transition without subscription fees.
- 1. Download the Installer: Visit the official WPS Office website and download the free installation package for your operating system.
- 2. Install WPS Office: Run the downloaded installer and follow the simple on-screen prompts to set up the software in just a few minutes.
- 3. Open Your Documents: Launch WPS Office and directly open your existing .docx, .xlsx, and .pptx files to continue working seamlessly.
Frequently Asked Questions
Why does my SharePoint RSS feed report that access is revoked?
This usually happens when the external provider of the RSS feed updates their authentication requirements, enforces time-limited access tokens, or actively blocks SharePoint Online IP addresses due to repeated polling.
Can I use an RSS feed requiring authentication in SharePoint Online?
SharePoint Online's standard RSS Web Part is generally designed for public, anonymous feeds. Feeds requiring complex authentication or login credentials may frequently drop connections or fail to load completely.
Who should I contact if only one specific RSS feed fails in SharePoint?
If alternative feeds (like Bing RSS) work correctly on your SharePoint page, you should contact the technical support or content provider of the failing RSS feed. They may need to adjust their server access settings or whitelist SharePoint's traffic.
