'%3e%3cpath%20d='M8%200C12.4183%200%2016%203.58172%2016%208C16%2012.4183%2012.4183%2016%208%2016C3.58172%2016%200%2012.4183%200%208C0%203.58172%203.58172%200%208%200ZM11.6162%204.38379C11.2257%203.99337%2010.5927%203.99338%2010.2021%204.38379L8%206.58594L5.79785%204.38379C5.40732%203.99334%204.77429%203.99329%204.38379%204.38379C3.99331%204.77429%203.99335%205.40733%204.38379%205.79785L6.58594%208L4.38379%2010.2021C3.99348%2010.5927%203.99341%2011.2257%204.38379%2011.6162C4.77426%2012.0066%205.40734%2012.0065%205.79785%2011.6162L8%209.41406L10.2021%2011.6162C10.5927%2012.0066%2011.2257%2012.0067%2011.6162%2011.6162C12.0067%2011.2257%2012.0066%2010.5927%2011.6162%2010.2021L9.41406%208L11.6162%205.79785C12.0066%205.40735%2012.0066%204.77429%2011.6162%204.38379Z'%20fill='%23080E17'%20fill-opacity='0.46'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_3761_713'%3e%3crect%20width='16'%20height='16'%20fill='white'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e)
How to Fix Intune Admin Center and TeamViewer Connector Stuck Issue
Question details
The user needs to fix the TeamViewer connector in the Microsoft Intune Admin Center, which gets stuck during authentication or migration when setting up remote device sessions.
- Product
- Microsoft Intune
- Device & OS
- not provided
- Scenario
- Configuring remote device sessions from the Intune Admin Center using the TeamViewer integration.
- Observed behavior
- The Intune and TeamViewer connector becomes unresponsive or stuck after authentication or during the migration process.
Ensure you have active global administrator permissions in both Microsoft Intune and TeamViewer, and verify that your current TeamViewer license supports Intune MDM integration.
Verify Prerequisites and Retry in a Private Browser
Perform basic administrative checks and clear browser conflicts to resolve authentication hangs during the connector setup.
Many connector integration issues stem from cached credentials or browser extensions interfering with the OAuth authentication flow between Microsoft and TeamViewer.
Verify that your TeamViewer license is active and eligible for integration, and ensure you possess global administrator rights in both the Intune and TeamViewer portals.
Navigate to the Intune Admin Center, access the tenant administration settings, and check the current status of the TeamViewer connector for any specific error messages.
Open a new Incognito or Private browsing window, log into the Intune Admin Center, and attempt the authentication process again to rule out browser caching issues.
Escalate to the Microsoft Intune Support Community
Since this is a specific backend integration issue, consulting the official Microsoft support channels is necessary for advanced troubleshooting.
Boost Your Daily Productivity with WPS Office
While troubleshooting IT infrastructure and Microsoft ecosystem integrations like Intune can be complex, managing your daily documents doesn't have to be. WPS Office is a free, lightweight, and highly compatible alternative to Microsoft Office, perfect for teams looking to streamline their workflow.
- 1. Download the software: Visit the official WPS Office website and download the free installer for your operating system.
- 2. Install WPS Office: Run the downloaded setup file and follow the quick on-screen instructions to complete the installation.
- 3. Start creating documents: Launch WPS Office to immediately open, edit, and save your existing Microsoft Office files without formatting loss.
Frequently Asked Questions
Why does the TeamViewer connector get stuck during authentication in Intune?
The connector usually gets stuck due to browser cache conflicts, overlapping Microsoft accounts logged into the same browser session, insufficient administrator permissions, or an expired TeamViewer license.
Do I need a specific TeamViewer license for Microsoft Intune integration?
Yes, integrating TeamViewer with Microsoft Intune requires an eligible corporate, enterprise, or Tensor TeamViewer license that explicitly supports Mobile Device Management (MDM) integrations.
How do I check the authentication logs for the Intune Admin Center?
You can review authentication logs by navigating to the Microsoft Entra ID (formerly Azure AD) portal and checking the 'Sign-in logs' to identify any failed access or authentication attempts related to TeamViewer.
Can I manage remote sessions on mobile devices using this connector?
Yes, once the TeamViewer connector is successfully authenticated and configured, Intune administrators can initiate remote assistance sessions for managed Android and Windows devices directly from the Intune portal.
