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How to Fix Blank Created By User Display Name in Power Automate

Aamir Naveed Akram Oct 9, 2026 869 views

Question details

The Created By User Display Name dynamic content returns an empty value when a Power Automate flow sends an email for a newly added plan item.

How to Fix Blank Created By User Display Name in Power Automate

Product: Microsoft Power Automate
Device & OS: not provided
Scenario: Configuring a flow to automatically send an email notification containing the creator's name when a new plan item is added.
Observed behavior: The generated email is missing the user's display name because the dynamic content field evaluates as blank.

Before you start

Verify that your Microsoft 365 account has a properly configured display name and that your Power Automate connection has the necessary permissions to read user directory data.

Solution 1Recommended

Use the Get User Profile (V2) Action

Manually fetch the user's profile details using their email address before sending the email to ensure the display name is captured.

Sometimes triggers do not automatically pull extended user properties like the Display Name. By inserting an Office 365 Users action into your flow, you can reliably extract this information using the user's email or ID.

Add a new action

In your flow editor, hover over the arrow right before your 'Send an email' action, click the '+' icon, and select 'Add an action'.

Select Get user profile (V2)

Search for 'Office 365 Users' in the search bar and choose the 'Get user profile (V2)' action from the list.

Input the User Principal Name

Click inside the 'User (UPN)' field and select the 'Created By User Id' or 'Created By User Email' from the dynamic content menu of your trigger.

Update your email configuration

Open your 'Send an email' action, remove the blank dynamic content, and replace it with the 'Display Name' dynamic content generated by the new 'Get user profile (V2)' action.

Test your flow: Save your flow and run a manual test by creating a new plan item to confirm the display name now populates correctly in the email.

Solution 2

Consult the Microsoft Power Automate Community

If standard actions do not resolve the missing dynamic content, seek specialized assistance from community engineers.

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Frequently Asked Questions

Why does Power Automate return blank values for dynamic content?

This usually happens if the initial trigger is not designed to pull extended user properties by default, or if the flow lacks the necessary permissions to read directory data from Microsoft Entra ID.

Can I use the user's email address instead of the display name?

Yes. The 'Created By User Email' dynamic content is usually populated by default. You can use it directly in your emails or pass it into a 'Get user profile' action to retrieve the full display name.

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