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How to Fix Blank Email Content in a Power Automate SharePoint Flow
Question details
The user needs to resolve an issue where a Power Automate flow saves an Outlook attachment to SharePoint but fails to capture the email body, leaving it completely blank.
- Product
- Power Automate, SharePoint, Outlook
- Device & OS
- not provided
- Scenario
- Automating the extraction and archiving of incoming emails and their attachments from a shared Outlook mailbox into a SharePoint document library.
- Observed behavior
- The flow successfully saves the attachment to SharePoint, but the email body content is completely blank, even though a similar flow works correctly.
Ensure you have the necessary administrator or owner permissions for both the Outlook shared mailbox and the destination SharePoint site before adjusting flow configurations.
Verify Flow Triggers and Email Content Fields
Identify missing variables or incorrect mapping by comparing the failing flow with a working one.
In many cases, the flow might be missing the dynamic content variable that pulls the actual HTML or plain text body of the email, or the trigger might be set to ignore the email body to save processing time.
Log into Microsoft Power Automate, go to 'My flows', and edit the flow that is producing blank email content.
Expand the 'When a new email arrives in a shared mailbox' trigger. Ensure that settings like 'Include Attachments' are configured properly, and check if any advanced options are preventing full message retrieval.
Locate the 'Create file' action for SharePoint. Verify that the 'File Content' field maps directly to the correct 'Body' dynamic content property from your Outlook trigger.
Open a similar, properly functioning flow in a new tab. Compare the dynamic properties side-by-side to spot any mismatched or missing variables in the failing flow.
Confirm Mailbox Permissions and Connections
Ensure the account running the flow has adequate permissions to read the email body from the shared mailbox.
Consult the Microsoft Power Automate Community
Escalate the issue to the official community for advanced debugging if standard troubleshooting fails.
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Frequently Asked Questions
Why does the 'Body' dynamic content show up as blank in my SharePoint file?
This often happens if the email format is HTML but the flow attempts to save it without proper HTML-to-text conversion, or if the flow trigger isn't fetching the full message due to configuration limits.
Does a shared mailbox require special permissions for Power Automate to read emails?
Yes. The user account connected to the Office 365 Outlook connector in Power Automate must have Full Access (Read and manage) permissions to the shared mailbox to properly read and extract email bodies.
Can I convert the email body to a PDF before saving it to SharePoint?
Yes. You can use the 'Export Email' action or convert the HTML body to a PDF using OneDrive's conversion actions before passing the final file content to the 'Create file' action in SharePoint.
