'%3e%3cpath%20d='M8%200C12.4183%200%2016%203.58172%2016%208C16%2012.4183%2012.4183%2016%208%2016C3.58172%2016%200%2012.4183%200%208C0%203.58172%203.58172%200%208%200ZM11.6162%204.38379C11.2257%203.99337%2010.5927%203.99338%2010.2021%204.38379L8%206.58594L5.79785%204.38379C5.40732%203.99334%204.77429%203.99329%204.38379%204.38379C3.99331%204.77429%203.99335%205.40733%204.38379%205.79785L6.58594%208L4.38379%2010.2021C3.99348%2010.5927%203.99341%2011.2257%204.38379%2011.6162C4.77426%2012.0066%205.40734%2012.0065%205.79785%2011.6162L8%209.41406L10.2021%2011.6162C10.5927%2012.0066%2011.2257%2012.0067%2011.6162%2011.6162C12.0067%2011.2257%2012.0066%2010.5927%2011.6162%2010.2021L9.41406%208L11.6162%205.79785C12.0066%205.40735%2012.0066%204.77429%2011.6162%204.38379Z'%20fill='%23080E17'%20fill-opacity='0.46'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_3761_713'%3e%3crect%20width='16'%20height='16'%20fill='white'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e)
How to Fix Digipass Authentication Cache Is Full Error at Windows Sign-In
Question details
The user is experiencing a Digipass authentication failure stating that the authentication cache is full when attempting to sign in to a Windows desktop.
- Product
- Windows / Digipass (OneSpan)
- Device & OS
- Windows
- Scenario
- Attempting to sign in to a Windows desktop using third-party Digipass authentication.
- Observed behavior
- The system blocks the sign-in process, displaying an error message that the authentication cache is full and a component record cannot be inserted.
Ensure you have a secondary device available to contact your organization's IT helpdesk, as this issue involves enterprise security software that often requires administrative privileges to fix.
Contact IT Support or Digipass Provider for Cache Reset
Since Digipass is a third-party authentication system, resolving this issue requires OS-level troubleshooting or intervention from your IT department.
The 'cache is full' error indicates that the local offline authentication cache managed by the Digipass software has reached its limit or become corrupted. Because this is not related to Microsoft Office or standard Windows credentials, it must be addressed through the Digipass software itself.
Take a clear photo or write down the exact wording of the error message, including any specific error codes related to the component record failure.
If you are using a corporate device, reach out to your IT support team. They have the necessary administrative tools to clear the Digipass offline authentication cache remotely or via safe mode.
If you are the system administrator, consult the official support documentation provided by OneSpan (the provider of Digipass) for instructions on clearing the authentication cache via the management console.
For broader Windows logon troubleshooting, post your issue in the official Microsoft Windows Community forums, specifying that the issue involves third-party Digipass software.
Need a Reliable Office Suite Once You Log In? Try WPS Office
Since this authentication error requires IT intervention or OS-level fixes, WPS Office cannot resolve it directly. However, once you regain access to your Windows desktop, consider switching to WPS Office. It is a highly compatible, free, and lightweight alternative to Microsoft Office that perfectly handles all your document needs.
- 1. Visit the WPS Website: Go to the official WPS Office website using your web browser.
- 2. Download the Installer: Click on the 'Free Download' button to get the latest version for Windows.
- 3. Install the Software: Run the downloaded installer and follow the on-screen instructions to complete the setup.
Frequently Asked Questions
Why am I getting a cache full error with Digipass on Windows?
This occurs when the local offline authentication cache for the Digipass software becomes full or corrupted, preventing the system from inserting new sign-in records.
Can Microsoft Office or WPS Office fix this Windows login error?
No, this is an operating system and third-party security software (Digipass) issue. Office applications do not manage Windows logon authentication and cannot bypass it.
How can I bypass the Digipass authentication to access my desktop?
Bypassing enterprise authentication usually requires Safe Mode access with a local administrator account, or direct intervention from your organization's IT support team to reset the Digipass cache.
Does clearing the Windows credential manager help with Digipass errors?
While clearing standard Windows Credentials can resolve basic password issues, Digipass errors often require clearing the proprietary Digipass software cache using administrative tools provided by OneSpan.
