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Fix Digipass Authentication Failed Because Cache Is Full on Windows

Nimra Malik Sep 28, 2026 868 views

Question details

User is unable to sign in to Windows due to a Digipass authentication cache error.

How to Fix Digipass Authentication Failed Because the Cache Is Full

Product: Windows / Digipass
Device & OS: Windows
Scenario: Attempting to log into a Windows machine secured by Digipass authentication.
Observed behavior: Sign-in fails with a prompt stating that Digipass authentication failed because the cache is full and a component record cannot be inserted.

Before you start

Since this error restricts access to your operating system, ensure you have a secondary device available to access support documentation or contact your IT helpdesk.

Solution 1Recommended

Contact Your Organization's IT Administrator

Because Digipass is a managed enterprise security system, your organization's IT department is best equipped to clear the cache or reset your authentication remotely.

This error is primarily a Windows logon and third-party authentication problem rather than a Microsoft Office issue. It usually requires administrative privileges on the authentication server to resolve.

Locate support contact

Find the emergency phone number or alternative email address for your company's IT helpdesk using another device.

Report the exact error

Provide them with the exact error message: 'Digipass authentication failed because the cache is full and a component record cannot be inserted'.

Follow IT instructions

Wait for the IT administrator to remotely clear the authentication cache on the server side or issue a temporary bypass credential for your machine.

Contact Your Organization's IT Administrator

Corporate Devices: Tampering with authentication caches locally on a company device without IT approval may trigger automatic security lockouts.

Solution 2

Consult the Official OneSpan Support Knowledge Base

If you are a system administrator or have permission to troubleshoot the network, consult the vendor's documentation for resolving database or cache full errors.

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Frequently Asked Questions

Why am I getting a cache is full error on Windows logon?

This error occurs when the third-party authentication software (like Digipass by OneSpan) running on your server or system has accumulated too many temporary authentication records, preventing new login attempts from being successfully logged or verified.

Can I bypass the Digipass authentication to access Windows?

Generally, you cannot bypass enterprise security software like Digipass on your own. Bypassing it usually requires booting into Safe Mode or using specialized IT recovery tools, which must be performed or authorized by your organization's IT department.

Does this authentication error affect my Microsoft Office files?

No, this is strictly a Windows logon or third-party authentication issue. Your Microsoft Office files and applications are safe on the hard drive, but you will not be able to access them on that specific computer until the sign-in issue is resolved.

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