How to Fix INVALID_TARGET_OBJECT Invalid Agreement ID in Salesforce
Question details
The user needs to resolve an INVALID_TARGET_OBJECT error related to an invalid agreement ID when integrating Adobe Sign with Salesforce.
- Product
- Salesforce and Adobe Sign
- Device & OS
- not provided
- Scenario
- Managing or sending document agreements via the Adobe Sign integration within the Salesforce platform.
- Observed behavior
- The system throws an INVALID_TARGET_OBJECT error, indicating the agreement ID cannot be found, is improperly formatted, or is inaccessible.
Ensure you have Salesforce administrator privileges and active login credentials for the connected Adobe Sign account before troubleshooting integration settings.
Verify Agreement ID and User Permissions
Check that the agreement ID actually exists in your Adobe Sign account and that the Salesforce integration user has the proper access rights.
The most common cause of this error is a mismatch between the agreement ID requested by Salesforce and the actual data stored in Adobe Sign. This happens if the agreement was deleted, expired, or generated in a different environment.
Log in to your Adobe Sign account, navigate to the 'Manage' tab, and search for the specific agreement ID to confirm it exists and has not been deleted or expired.
Ensure that the agreement ID belongs to the correct environment. For example, an ID generated in a Sandbox environment will trigger an error if queried in a Production environment.
In Salesforce, go to Setup > Users. Select the integration user account and verify that it has the necessary permission sets to read and write Adobe Sign agreement objects.
Re-authenticate the Integration
Refresh the connection between Salesforce and Adobe Sign to resolve underlying authentication or sync issues.
Manage Your Documents Efficiently with WPS Office
While resolving third-party integration issues, you need a reliable suite for creating and preparing your agreement documents. WPS Office is a lightweight, fully-featured alternative to Microsoft Office that easily handles all your document processing needs.
- 1. Download the Installer: Visit the official WPS Office website and download the free installation package for your operating system.
- 2. Install the Software: Run the installer and follow the on-screen instructions to set up WPS Office on your computer.
- 3. Open Your Documents: Launch WPS Office and instantly open your existing DOCX, XLSX, PPTX, or PDF files without losing any formatting.
Frequently Asked Questions
What does INVALID_TARGET_OBJECT mean in Salesforce?
This error means Salesforce is trying to interact with a specific record or object (like an Adobe Sign agreement ID) that it cannot find, access, or recognize in the connected system.
Can an expired agreement cause this ID error?
Yes. If an agreement has expired or been cancelled within Adobe Sign, Salesforce may no longer be able to target it correctly, resulting in an invalid agreement ID error.
How do I ensure my Salesforce environment matches Adobe Sign?
Check your Adobe Sign Admin tab in Salesforce. Ensure you have not accidentally linked a Salesforce Production org to an Adobe Sign Developer/Sandbox account, as IDs are not shared across different environment types.
