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How to Fix Microsoft Bookings with Me Showing Wrong Appointment Availability

Nimra Malik Oct 9, 2026 869 views

Question details

Users need to resolve an issue where Bookings with Me incorrectly displays and allows scheduling for time slots configured for different appointment types.

How to Fix Microsoft Bookings with Me Showing Wrong Appointment Availability

Product: Microsoft Bookings with Me
Device & OS: not provided
Scenario: A user is sharing their Bookings with Me page, but clients are able to book time slots that should be restricted to other specific appointment types.
Observed behavior: The booking page displays cross-appointment availability errors across all browsers and operating systems, allowing bookings during incorrectly configured time slots.

Before you start

Double-check your Outlook calendar to ensure there are no overlapping 'Free' events that might be confusing the Bookings availability engine before assuming a tenant-wide issue.

Solution 1Recommended

Escalate the Issue to Microsoft 365 Support

Since this cross-browser issue points to a backend tenant or service configuration problem, a Microsoft 365 Global Administrator must open a service request to investigate the service logs.

Microsoft Bookings with Me relies on complex backend synchronization with Microsoft Exchange and tenant-level configurations. When availability rules cross-contaminate appointment types across all browsers, standard users cannot resolve it locally.

Backend support engineers have the necessary access to review tenant settings, diagnostic logs, and known service degradation issues.

Gather problem details

Collect specific examples of the incorrect availability, the exact names of the affected appointment types, your tenant details, and the approximate date the issue began.

Contact your Global Administrator

Reach out to your organization's IT department or the assigned Microsoft 365 Global Administrator who holds administrative privileges for your tenant.

Open a service request

Have the administrator log into the Microsoft 365 admin center, navigate to the 'Support' section, and select 'Help & support' to submit a new ticket with the gathered details.

Address reseller requirements

If your organization's Microsoft 365 subscription was purchased through a third-party reseller, advise your admin to contact the reseller directly, as they may need to open the support request on your behalf.

Escalate the Issue to Microsoft 365 Support

Global Admin Required: Standard Microsoft 365 users do not have the permissions required to open a backend service request. You must route this through your IT administrator.

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Frequently Asked Questions

Why is Bookings with Me ignoring my custom appointment hours?

This is often caused by a backend synchronization error between your Outlook calendar and the Bookings service, or a known bug at the tenant level that Microsoft support must resolve.

Can I fix the wrong availability issue by clearing my browser cache?

No. Since this issue occurs across different browsers and operating systems, it is a server-side problem related to Microsoft 365 tenant settings, not a local browser caching issue.

Who can open a service request with Microsoft 365 Support?

Only a Microsoft 365 Global Administrator can open a backend service request. If you are a standard user, you must report the issue to your IT department so they can escalate it.

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