Others

How to Fix Microsoft Forms Not Sending Response Notifications

Khadija Khan Sep 30, 2026 868 views

Question details

Users need to restore email notifications for new form submissions that have stopped working or become unreliable.

How to Fix Microsoft Forms Not Sending Response Notifications

Product: Microsoft Forms
Device & OS: not provided
Scenario: Collecting form responses, especially after changes to form ownership, account settings, or the Microsoft 365 environment.
Observed behavior: Email notifications for new form responses are either delayed, completely failing to send, or have suddenly stopped working.

Before you start

Ensure you are logged into the correct Microsoft 365 account with owner or co-author permissions for the form, and check your email's Junk or Spam folder in case notifications were misclassified.

Solution 1Recommended

Enable Built-In Email Notifications

The first step is to verify that the native notification setting inside Microsoft Forms has not been accidentally disabled.

Form settings can sometimes reset when ownership changes or during major updates to the Microsoft 365 environment. Checking the built-in toggle is the quickest way to restore alerts.

Open Microsoft Forms

Log into your Microsoft 365 account, navigate to the Forms portal, and click on the specific form you want to troubleshoot.

Access Form Settings

Click the three-dot menu icon (More form settings) located in the top-right corner of the screen, then select 'Settings' from the dropdown list.

Enable Notifications

Scroll down to the 'Notification' section at the bottom of the settings pane and check the box labeled 'Get email notification of each response'.

Group Forms: If this is a Group Form, the email notification checkbox may not appear. In this case, proceed to the Power Automate solution.

Solution 2

Create a Notification Flow with Power Automate

If built-in notifications remain unreliable or you are working with a Group Form, using Power Automate provides a robust and customizable notification system.

Free Microsoft Office alternative

Looking for a Hassle-Free Office Suite? Try WPS Office

If configuring complex Microsoft 365 environments and troubleshooting notification errors is slowing you down, consider WPS Office. It provides a lightweight, highly compatible, and easy-to-use platform for all your daily document, spreadsheet, and presentation tasks without the administrative overhead.

1. Download the Installer: Visit the official WPS Office website and download the free installation file for Windows, Mac, or Linux.
2. Install WPS Office: Run the downloaded file and follow the straightforward on-screen instructions to complete the installation.
3. Start Working Instantly: Open WPS Office to immediately start creating, editing, and managing your files with full Microsoft Office compatibility.

Fully compatible with Microsoft Excel (.xlsx), Word (.docx), and PowerPoint (.pptx) formats.Lightweight architecture ensuring fast loading times and minimal system resource usage.Includes intuitive built-in tools for seamless data collection and document management.Free to use with a familiar interface that requires zero learning curve.

microsoft office alternative - wps office

Frequently Asked Questions

Why did my Microsoft Forms notifications stop after transferring ownership?

When you transfer form ownership, the notification settings often reset, or the emails start routing to the new owner's inbox. The new owner must go into the form settings and manually re-enable 'Get email notification of each response'.

Can I send Microsoft Forms notifications to multiple email addresses?

The built-in setting in Microsoft Forms only sends notifications to the primary owner of the form. To send notifications to multiple people, you must set up a custom workflow using Microsoft Power Automate with multiple addresses listed in the 'Send an email' action.

Why is the email notification checkbox missing in my form settings?

If your form was created within a Microsoft 365 Group or Teams channel, it is considered a Group Form. Group Forms handle notifications differently. You either need to adjust group email settings in the SharePoint admin center or build a Power Automate flow.

Office Quick Solutions