How to Fix Microsoft Planner Board Horizontal Scrolling Problems
Question details
Users are unable to scroll horizontally across their project buckets or see the 'Add new bucket' option in Microsoft Planner.
- Product
- Microsoft Planner
- Device & OS
- not provided
- Scenario
- Managing tasks and organizing buckets on the Microsoft Planner web board.
- Observed behavior
- The board stops scrolling horizontally, effectively hiding existing buckets and the option to add new ones.
Ensure you have a stable internet connection and save any unsaved work in other browser tabs before refreshing or updating your web browser.
Refresh the Microsoft Planner Page
A simple page refresh often resolves temporary application version mismatches or loading glitches.
Microsoft Planner frequently updates in the background. If a new version is pushed while you have the app open, the board may experience visual glitches like broken scrolling.
Look at the top of your Planner board for a banner message that says, 'We found a problem with this Planner version. Please refresh.'
Click the 'Refresh' link directly within the notification message, or press the F5 key (Ctrl+R on Windows / Cmd+R on Mac) on your keyboard to reload the browser tab.
Wait for the board to fully load and check if the horizontal scrollbar and the 'Add new bucket' option are visible again.
Update or Switch Your Web Browser
Browser-specific caching or compatibility issues might prevent Planner from functioning correctly.
Boost Your Productivity with WPS Office
While troubleshooting Microsoft web services like Planner, consider switching your core document, spreadsheet, and presentation tasks to WPS Office. It provides a seamless, lightweight, and highly compatible alternative to traditional Office suites.
- 1. Download the installer: Visit the official WPS Office website and click the free download button for your operating system.
- 2. Install the software: Run the downloaded installer file and follow the on-screen instructions to set up the software.
- 3. Open your files: Launch WPS Office and directly open your existing Microsoft Office files without worrying about format distortion.
Frequently Asked Questions
Why did my Microsoft Planner board suddenly stop scrolling?
This usually occurs due to a temporary browser glitch, an outdated browser cache, or a background update to the Microsoft Planner web application that requires you to refresh your current session.
How can I get the 'Add new bucket' option to reappear?
Refreshing your web browser or clearing your browser cache will typically force the Planner board to load correctly, which restores both the horizontal scrollbar and the 'Add new bucket' button.
Which browsers work best for Microsoft Planner?
Microsoft Planner is optimized for modern web browsers such as Microsoft Edge, Google Chrome, Mozilla Firefox, and Apple Safari. If you encounter interface bugs in one, switching to another can often serve as an immediate workaround.
