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How to Fix Missing AZ-104 Exam Confirmation Email
Question details
The user paid for the AZ-104 exam but did not receive a confirmation email, and the exam registration is not appearing on the Microsoft certification dashboard.
- Product
- Microsoft Certification (AZ-104)
- Device & OS
- not provided
- Scenario
- Registering and paying for the AZ-104 Microsoft Azure Administrator exam via Pearson VUE.
- Observed behavior
- Payment is deducted, but no confirmation email is delivered, and Pearson VUE support has been unable to resolve the missing registration on the Microsoft website.
Verify that your payment was fully processed by your bank, check your email's spam or junk folders, and keep your Pearson VUE case number handy before reaching out for further support.
Escalate the Issue in the Microsoft Certification Support Community
Since Pearson VUE cannot resolve the missing registration, you need to contact the official Microsoft Training and Certification support team to investigate your profile.
Microsoft handles certification dashboard and profile issues directly through their dedicated support community. Forum moderators have the tools to investigate backend synchronization issues between Pearson VUE and Microsoft.
Navigate to the official Microsoft Training, Certification, and Program Support forum online.
Click on the 'Ask a question' button and select the appropriate category for Exams and Registration.
Clearly state that you paid for the AZ-104 exam, did not receive a confirmation email, and that Pearson VUE has already been contacted without resolution.
A Microsoft moderator will reply to your thread and open a private message channel to securely collect your MCID, email address, and payment proof.
Organize Your AZ-104 Study Materials with WPS Office
While you wait for the Microsoft support team to resolve your exam registration, you can use WPS Office to streamline your Azure study preparation. WPS Office is a completely free, lightweight alternative to Microsoft Office that lets you seamlessly manage study notes, read official PDF documentation, and track practice exam scores.
Frequently Asked Questions
Why isn't my AZ-104 exam showing on my Microsoft certification dashboard?
This commonly occurs due to a synchronization delay between Pearson VUE and Microsoft systems, or because multiple Microsoft Certification profiles (MCIDs) were accidentally created under different emails.
Can Pearson VUE fix missing registration issues on the Microsoft website?
Pearson VUE can verify if they received your payment, but if the registration fails to sync to your Microsoft dashboard, the issue must be escalated to Microsoft's specialized certification support team.
How long does it usually take to receive an exam confirmation email?
Confirmation emails are typically sent within a few minutes to 24 hours of successful payment. If it exceeds 24 hours, you should initiate a support request.
