Others

How to Fix SharePoint Icons Missing from Quick Links Library

Maira Mehtab Sep 22, 2026 870 views

Question details

Users are unable to view or select icons from the SharePoint Icons library when configuring the Quick Links web part.

Product: Microsoft SharePoint
Device & OS: not provided
Scenario: Adding or editing icons within the Quick Links web part after recent SharePoint platform updates.
Observed behavior: Icons that were previously available in the library do not load, sometimes leaving only a single icon visible for selection.

Before you start

Ensure you have the necessary site editing permissions to modify the Quick Links web part and verify your internet connection is stable.

Solution 1Recommended

Test in InPrivate Mode and Clear Browser Cache

Outdated browser cache can often conflict with recent SharePoint updates. Testing in a private window helps isolate the issue.

When SharePoint rolls out background updates, old scripts stored in your browser's cache may prevent new UI elements, like the icon library, from loading properly.

Open an InPrivate or Incognito Window

Launch your web browser and open a new InPrivate window (if using Edge) or Incognito window (if using Chrome).

Access the SharePoint Site

Check the Quick Links Library

Select the Quick Links web part, click to change an icon, and see if the full SharePoint Icons library successfully loads.

Clear Browser Cache and Cookies

If the icons appear in the private window, return to your normal browser window, access the browser settings, and clear your cache and cookies before reloading the page.

Cache Cleared: Clearing the cache forces the browser to download the latest SharePoint visual assets, often restoring the missing icons immediately.

Solution 2

Report to SharePoint Administrator or Microsoft Support

If only one icon is visible regardless of the browser used, it indicates a potential tenant-wide bug that requires administrative intervention.

Free Microsoft Office alternative

Manage Your Local Documents Efficiently with WPS Office

While you are troubleshooting online web part issues in SharePoint, you can rely on WPS Office for seamless local document management. It serves as a lightweight, comprehensive alternative to Microsoft Office for creating and editing your Word, Excel, and PowerPoint files without depending on cloud connectivity.

1. Download the Installer: Visit the official WPS Office website and download the free installation package for your operating system.
2. Install the Software: Run the downloaded installer and follow the straightforward on-screen instructions to set up the suite.
3. Open Your Documents: Launch WPS Office and instantly open your existing Microsoft Office files with perfect formatting preservation.

Free and lightweight with low system resource consumptionFully compatible with Microsoft Office formats (.docx, .xlsx, .pptx)Familiar tabbed user interface for easy transitionCreate, view, and edit local documents without relying on web servers

microsoft office alternative - wps office

Frequently Asked Questions

Why did the SharePoint icons suddenly disappear from my Quick Links?

This usually happens when Microsoft rolls out updates to the SharePoint interface. The new code can conflict with outdated files stored in your browser's cache, preventing the icon library from rendering correctly.

Can I upload my own custom icons if the library is empty?

Yes. When editing a Quick Link, you can select the 'Custom image' option instead of 'Icon'. This allows you to upload an image file directly from your computer, a web link, or your OneDrive.

Will changing my browser fix the missing SharePoint icons?

Sometimes. Switching to a different browser (like moving from Chrome to Edge) acts similarly to clearing your cache, as the new browser won't have the corrupted temporary files stored. It is a good way to test if the issue is browser-specific.

Office Quick Solutions