'%3e%3cpath%20d='M8%200C12.4183%200%2016%203.58172%2016%208C16%2012.4183%2012.4183%2016%208%2016C3.58172%2016%200%2012.4183%200%208C0%203.58172%203.58172%200%208%200ZM11.6162%204.38379C11.2257%203.99337%2010.5927%203.99338%2010.2021%204.38379L8%206.58594L5.79785%204.38379C5.40732%203.99334%204.77429%203.99329%204.38379%204.38379C3.99331%204.77429%203.99335%205.40733%204.38379%205.79785L6.58594%208L4.38379%2010.2021C3.99348%2010.5927%203.99341%2011.2257%204.38379%2011.6162C4.77426%2012.0066%205.40734%2012.0065%205.79785%2011.6162L8%209.41406L10.2021%2011.6162C10.5927%2012.0066%2011.2257%2012.0067%2011.6162%2011.6162C12.0067%2011.2257%2012.0066%2010.5927%2011.6162%2010.2021L9.41406%208L11.6162%205.79785C12.0066%205.40735%2012.0066%204.77429%2011.6162%204.38379Z'%20fill='%23080E17'%20fill-opacity='0.46'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_3761_713'%3e%3crect%20width='16'%20height='16'%20fill='white'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e)
How to Reschedule an MS-900 Exam After a Technical Issue
Question details
The user needs to reschedule their MS-900: Microsoft 365 Fundamentals certification exam because a technical problem with the exam portal prevented them from completing it.
- Product
- Microsoft Certification Exam Portal
- Device & OS
- not provided
- Scenario
- Attempting to take a scheduled Microsoft certification exam.
- Observed behavior
- A technical issue on the exam portal occurred, blocking access to the exam and requiring a formal reschedule.
Gather your Microsoft Certification ID (MCID), exam registration details, and any error codes or case numbers provided by the proctoring software before requesting help.
Request a Reschedule via the Microsoft Credentials Community
The most effective way to resolve exam portal issues and get your exam rescheduled is to post in the dedicated Microsoft Credentials Community forum, where specialists can access your profile.
Microsoft certification support is primarily handled through their specialized community forums. Microsoft support moderators monitor these forums daily and have the administrative tools necessary to investigate technical portal failures and issue rescheduling vouchers.
Navigate to the official Microsoft Credentials Community website in your web browser.
Log in using the Microsoft account associated with your certification profile.
Click on 'Ask a question' and select the appropriate category for Certification and Exam Registration.
Write a clear post explaining that a technical issue on the exam portal prevented you from taking your MS-900 exam. Mention the date and time, but do not include sensitive personal details publicly.
A Microsoft specialist will reply to your thread and typically initiate a Private Message to securely collect your MCID and exam registration number to process the reschedule.
Prepare for Your Rescheduled Exam with WPS Office
While you wait for your MS-900 exam to be rescheduled, WPS Office provides a free, lightweight, and easy-to-use alternative to Microsoft Office. It is perfect for organizing your Microsoft 365 Fundamentals study guides and notes without needing a paid subscription.
- 1. Download WPS Office: Visit the official WPS website and download the free software for your operating system.
- 2. Install the Software: Run the installer and follow the on-screen prompts to complete the setup.
- 3. Open Your Study Materials: Launch WPS Office and open your MS-900 study notes or PDFs to continue your exam preparation.
Frequently Asked Questions
Will I have to pay a fee to reschedule my MS-900 exam after a technical error?
Generally, if the technical failure was caused by the Microsoft exam portal or the proctoring software (like Pearson VUE), the rescheduling fee is waived. The support specialist will confirm this after investigating your case.
How long does it take for a Microsoft specialist to reply in the Credentials Community?
Forum moderators typically respond within one business day. However, it may take a little longer during high-volume periods or weekends.
Can I contact Pearson VUE directly instead of posting in the forum?
Yes. If your exam was hosted via Pearson VUE, you can contact their customer support via phone or live chat immediately after the technical failure. They often handle initial technical incident reports and can sometimes reschedule the exam directly.
Where can I find my Microsoft Certification ID (MCID) to give to support?
You can find your MCID by logging into your Microsoft Learn profile, navigating to Settings, and looking under the 'Connected certification profile' section.
