How to Set Exact Minutes in Viva Insights Working Hours
Question details
The user is unable to set working hours with specific minutes (such as 8:30 AM or 6:30 PM) in Viva Advanced Insights.
- Product
- Viva Insights
- Device & OS
- not provided
- Scenario
- Configuring daily working hours within the Viva Insights platform.
- Observed behavior
- The interface only permits working-hour selections by the full hour (e.g., 8:00 AM) and does not provide an option to select or input exact minutes.
Ensure you have access to your Microsoft Outlook calendar settings (either via the desktop app or Outlook on the web), as Viva Insights synchronizes your working hours directly from your mailbox configuration.
Configure Working Hours via Outlook Calendar Settings
Since Viva Insights reads custom working-hour settings directly from the user's mailbox, you can bypass the Viva Insights interface limitation by setting your exact time in Outlook.
Viva Advanced Insights currently limits its native dropdown menus to hourly increments. However, the system is designed to sync with your primary Outlook calendar schedule. By modifying your schedule directly in Outlook, Viva Insights will inherit the exact minutes you set.
Launch Microsoft Outlook (desktop or web version) and click on the Settings gear icon located in the top right corner.
In the Settings menu, select 'Calendar' from the left sidebar, and then click on 'View' or 'Work hours and location' depending on your Outlook version.
Locate the Working Hours section. Click on the time dropdowns and manually type or select your desired exact time, including minutes (e.g., 8:30 AM).
Click 'Save' to apply the changes. Allow some time for these new settings to synchronize with your Viva Insights dashboard.
Provide Screenshots for Microsoft Support
If updating your Outlook settings does not resolve the synchronization issue, you may need to escalate the problem to Microsoft Support with visual evidence.
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Frequently Asked Questions
Why does Viva Insights only show hourly options in its settings?
The Viva Insights user interface is currently designed with simplified, hourly time blocks for setting working hours. To configure more precise schedules (like half-hour increments), you must adjust the settings at the source through your Outlook calendar.
How long does it take for Outlook working hours to sync to Viva Insights?
While it occasionally updates within a few hours, it can take up to 24 hours for your updated Outlook working hours to fully synchronize and display correctly across your Viva Insights profile.
Can I set different working hours for different days?
Yes. In Outlook on the web or the new Outlook desktop app, you can configure a custom schedule with specific start and end times for each individual day of the week, which will then be recognized by Viva Insights.
