How to Stop the Acrobat.com Take a Tour Message from Appearing
Question details
The user wants to prevent the Acrobat.com 'Take a Tour' prompt from appearing every time they sign in.
- Product
- Acrobat.com
- Device & OS
- not provided
- Scenario
- Signing into Acrobat.com on a web browser.
- Observed behavior
- The 'Take a Tour' prompt appears continuously upon every sign-in because browser cookies are being deleted or cleared automatically.
Verify whether you are using a standard browsing window or a private/incognito window, as private modes automatically clear cookies when closed.
Allow Cookies for Acrobat.com in Browser Settings
Since the prompt preference is saved locally as a browser cookie, you must ensure your browser is allowed to save cookies for the Acrobat website.
The 'Take a Tour' message is designed to display only the first time you sign in. If it appears repeatedly, your browser is likely failing to save the preference cookie.
Navigate to the Settings menu of your web browser and find the Privacy and Security (or Cookies and Site Data) section.
Locate the option to allow or whitelist cookies, and add 'cloud.adobe.com' and 'acrobat.com' to the list of sites that can always save cookies.
Sign back into Acrobat.com normally. When the 'Take a Tour' window appears, dismiss it one final time. The browser will now save this preference.
Disable Extensions that Auto-Delete Cookies
Third-party privacy or cleanup extensions might be aggressively deleting your cookies in the background.
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Frequently Asked Questions
Why does the Acrobat tour pop up every time I log in?
The 'Take a Tour' feature relies on a browser cookie to remember that you have already seen it. If your browser is set to delete cookies upon closing, or if a browser extension is clearing your data, the site treats every visit as your first time.
Will clearing my browser cache bring the tour message back?
Yes. If you choose to clear your browser cache and also check the box to clear 'Cookies and other site data', the Acrobat preference cookie will be deleted, causing the prompt to reappear on your next login.
Can I stop the message from appearing while using private browsing?
No. Private browsing (such as Chrome's Incognito mode) is designed to not retain cookies or site data after you close the window. To save the preference, you must use a standard browsing session.
