How to Stop the Adobe Acrobat 'Take a Tour' Pop-Up
Question details
The user wants to permanently disable the Adobe Acrobat web service 'Take a Tour' pop-up.
- Product
- Adobe Acrobat Web
- Device & OS
- not provided
- Scenario
- Using the Acrobat web service and attempting to dismiss the welcome tour.
- Observed behavior
- The 'Take a Tour' pop-up appears repeatedly on every visit, even after the user has previously clicked the 'Skip Tour' button.
Ensure you have access to your browser's privacy and security settings, as the Acrobat web service relies on browser cookies to remember your preferences.
Enable and Preserve Browser Cookies
Since the 'Take a Tour' prompt relies on browser cookies to remember your choice, ensuring cookies are saved correctly will resolve the issue.
The Acrobat web service uses a cookie to log that you have either completed or skipped the welcome tour. If this cookie is blocked, deleted on exit, or cleared by a third-party utility, the website will treat you as a first-time visitor every time you log in.
Review any third-party privacy extensions or system cleaning utilities (like CCleaner) to ensure they are not configured to automatically delete browser cookies when you close your browser.
Open your browser settings, navigate to the Privacy and Security section, and clear the site data specifically for the Adobe Acrobat web service to remove any corrupted cookies.
Ensure that your browser is set to allow cookies for the Acrobat website and that the 'clear cookies on exit' setting is disabled for this specific web address.
Refresh the Acrobat web service, sign in to your account, and click the 'Skip Tour' button one last time. Your preference will now be permanently saved.
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If you are tired of dealing with repetitive web prompts and browser cookie issues, switch to WPS PDF. As part of the WPS Office suite, it provides a fast, lightweight, and fully featured desktop PDF experience without annoying web pop-ups.
- 1. Download WPS Office: Get the free WPS Office installer from the official website.
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Frequently Asked Questions
Why does the Acrobat web service keep asking me to take a tour?
The service uses browser cookies to remember that you have already seen or skipped the tour. If your browser or a privacy extension deletes these cookies when you close the window, the website forgets your preference and shows the pop-up again.
How can I stop my browser from deleting Acrobat cookies?
Go to your browser's Privacy and Security settings, look for the 'Cookies and other site data' section, and add the Acrobat web address to the list of sites that are always allowed to use cookies. Ensure any 'Clear on exit' toggles are turned off for that site.
Can an ad blocker cause the 'Take a Tour' pop-up to reappear?
Yes, aggressive ad blockers or anti-tracking extensions can block the tracking cookies used by the website to store user preferences. Try whitelisting the Acrobat website in your extension settings so your 'Skip Tour' choice can be saved.
