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How to Submit Feedback for OneDrive Issues and New Outlook IMAP Limitations

Maira Mehtab Sep 22, 2026 869 views

Question details

The user needs to know the correct channels and methods to submit feedback to Microsoft concerning unresolved OneDrive shared-folder issues and missing IMAP support in the New Outlook app.

Product: Microsoft OneDrive and Outlook
Device & OS: not provided
Scenario: Reporting bugs and requesting essential missing features for Microsoft cloud storage and email services.
Observed behavior: Experiencing persistent problems with OneDrive shared folders and being unable to configure IMAP accounts in the New Outlook experience.

Before you start

Gather your system details, Windows version, and specific examples of the OneDrive synchronization issues or Outlook limitations before submitting your feedback to ensure your report is highly actionable for the development team.

Solution 1Recommended

Submit Feedback Through the OneDrive Application

Use Microsoft's dedicated OneDrive feedback channels to report shared-folder synchronization problems directly to the product team.

Submitting feedback directly through the OneDrive app captures necessary diagnostic logs in the background, which helps Microsoft engineers understand the specific shared-folder failure you are experiencing.

Open OneDrive Settings

Click the OneDrive cloud icon in your Windows taskbar system tray, then click the 'Help & Settings' gear icon in the top right corner of the flyout menu.

Select the Feedback Option

Click on 'Send feedback' from the dropdown menu. Choose 'I don't like something' to report the shared-folder bug, or 'I have a suggestion' if you are proposing a new feature.

Detail the Problem

Clearly explain the shared-folder issue. Include affected OS versions, specific error messages, and the desired behavior, then click 'Submit'.

Web Feedback: If you cannot access the desktop app, you can also submit feedback by logging into OneDrive on the web, clicking the '?' (Help) icon, and selecting 'Send feedback'.

Solution 2

Submit Feature Requests in the New Outlook

Use the in-app support channel to voice your dissatisfaction regarding the lack of IMAP support in the New Outlook experience.

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Frequently Asked Questions

Will Microsoft add IMAP support to the New Outlook?

Microsoft is actively developing the New Outlook and gradually rolling out support for third-party email providers. Submitting feedback through the in-app Help menu is the best way to let them know IMAP support should be prioritized.

Can I revert to the classic Outlook if I need IMAP immediately?

Yes, you can usually toggle off the 'New Outlook' switch located in the top right corner of the application window. This will return you to the classic Mail app or classic Outlook, which fully supports standard IMAP accounts.

How can I track the feedback I submitted for OneDrive?

Currently, Microsoft does not provide a direct tracking link for individual feedback submitted via the desktop app. However, they regularly review feedback and address widespread user issues in their official release notes and Windows update blogs.

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