Fix Acrobat 2017 Crashes When Completing a Scan on Windows 10
Question details
Adobe Acrobat 2017 closes abruptly without an error message upon selecting 'Scan Complete' after scanning multiple pages.
- Product
- Adobe Acrobat 2017
- Device & OS
- Windows 10
- Scenario
- Scanning multiple pages using Canon or HP multifunction printers.
- Observed behavior
- The application crashes or closes completely without displaying any error prompts when the user finishes scanning and selects the Scan Complete option.
Verify the exact version numbers of your Acrobat software, Windows 10 operating system, and printer/scanner drivers to ensure you have the necessary information for troubleshooting.
Update Acrobat and Printer Drivers
Ensure all software components and hardware drivers are fully up to date to eliminate known bugs.
Silent crashes during hardware interactions are frequently caused by outdated communication protocols between the PDF software and the scanner driver.
Open Adobe Acrobat 2017, click on the 'Help' menu at the top, and select 'Check for Updates'. Install any pending updates.
Visit the official support website for your Canon or HP printer. Locate the driver section for your specific printer model and download the latest Windows 10 scanner drivers.
Install the downloaded drivers, then restart your computer to apply the changes fully before testing the scan function again.
Disable 'Prompt to Scan More Pages'
Modify your scanning preferences to bypass the specific prompt that triggers the application crash.
Scan Through the Native Windows Interface
Bypass Acrobat's built-in scanning interface entirely by using the default Windows scanning utility.
Create and Manage PDFs Seamlessly with WPS Office
Avoid frustrating crashes while handling scanned documents. WPS Office provides a highly stable, comprehensive PDF toolkit that allows you to easily import scanned images, merge pages, and edit PDF files effortlessly.
- 1. Launch WPS PDF: Open WPS Office and navigate to the dedicated PDF tab on the main interface.
- 2. Import Scanned Files: Click on 'Picture to PDF' in the tool ribbon to import the images you have scanned from your printer.
- 3. Organize Pages: Drag and drop the imported images to rearrange the page order exactly as you need them.
- 4. Export Document: Click 'Export to PDF' to instantly merge and save your scanned pages into a single, high-quality PDF file.
Frequently Asked Questions
Why does Acrobat close abruptly without showing any error message?
Silent crashes typically occur due to unresolved memory handling faults or deep driver conflicts when the software attempts to process the scanner's 'end of scan' signal on Windows 10.
Do I need to uninstall my old printer drivers first?
Yes, it is highly recommended to perform a clean installation. Completely remove the existing Canon or HP printer drivers through the Windows Device Manager before installing the newest versions.
What should I do if the crash still happens after updating everything?
If updates do not resolve the issue, you should collect the Acrobat crash dump files using the Windows Task Manager and contact Adobe Support directly, or use an alternative like the Windows native scanner to finish your urgent work.
