Fix Acrobat X Pro Freezing When Selecting a Fujitsu Scanner
Question details
The user experiences an application freeze when trying to select a specific Fujitsu scanner to create a PDF.
- Product
- Adobe Acrobat X Pro
- Device & OS
- not provided
- Scenario
- Attempting to create a PDF directly from a Fujitsu fi-6670 scanner using the 'Create a PDF from Scanner' feature.
- Observed behavior
- Acrobat X Pro completely stops responding when the Fujitsu scanner is selected, despite the scanner working perfectly in other applications and with other drivers.
Ensure your scanner is securely connected to your computer and powered on. Close all other applications that might currently be using the Fujitsu scanner to prevent background access conflicts.
Update and Clean Install Fujitsu Scanner Drivers
Resolve driver conflicts by completely removing existing scanner drivers and installing the latest compatible TWAIN or WIA drivers for your specific Windows version.
Acrobat relies heavily on standard TWAIN and WIA protocols to communicate with hardware. Even if a scanner works in a basic imaging app, advanced PDF creation tools like Acrobat require fully compatible and up-to-date driver architectures to prevent the application from hanging.
Press the Windows key + R, type 'winver' into the Run dialog, and press Enter to verify your exact Windows version and build.
Open Device Manager by right-clicking the Start button. Expand the 'Imaging devices' category, right-click your Fujitsu fi-6670 scanner, and select 'Uninstall device'. If prompted, check the box to delete the driver software.
Visit the official Fujitsu scanner support website. Search for the fi-6670 model and download the most recent TWAIN or WIA driver that explicitly matches your verified Windows version.
Run the downloaded installer and follow the on-screen instructions. Once completed, restart your computer. Open Acrobat X Pro, navigate to 'Create PDF from Scanner', and select the newly installed Fujitsu device.
Use WPS Office to Easily Create PDFs from Your Scanner
If Acrobat continues to freeze, WPS Office provides a highly stable and lightweight alternative. The built-in WPS PDF tool supports direct scanning to PDF with excellent compatibility across most TWAIN and WIA scanners, including Fujitsu models.
- 1. Download WPS Office: Download and install WPS Office for free from the official website.
- 2. Open the PDF tool: Launch WPS Office and click on the 'PDF' tab on the main interface.
- 3. Select scan option: Click on 'Create PDF' from the menu and choose the 'From Scanner' option.
- 4. Choose your scanner: Select your Fujitsu scanner from the device dropdown list and adjust your desired color and resolution settings.
- 5. Scan and save: Click 'Scan' to import your physical document directly as a high-quality PDF file.
Frequently Asked Questions
Why does my Fujitsu scanner work in other apps but freeze Acrobat?
Acrobat communicates with scanners using complex parameters to optimize documents for PDF creation. If a driver is slightly outdated or corrupted, it may fail specifically when Acrobat requests these advanced settings, even if simpler programs like MS Paint can use the scanner without issue.
What is the difference between TWAIN and WIA drivers for scanning?
TWAIN is an industry-standard interface used by professional scanning software to provide advanced hardware settings and features. WIA (Windows Image Acquisition) is a basic Microsoft protocol. Switching between the two in your scanner selection dialog can sometimes resolve application freezes.
How can I scan to PDF if my PDF software continues to freeze?
You can bypass the PDF software's internal scanner tool entirely by using the native scanning software provided by the manufacturer (such as Fujitsu's ScandAll Pro or ScanSnap utility). Scan your documents using their software and choose 'Save as PDF' as your output format.
