Fix Cannot Trust a PDF or Print SmartSource Coupons in Acrobat
Question details
The user is unable to print SmartSource coupons because the PDF appears blank, displays an error stating that printing is disabled, or gets blocked by a modal trust dialog that prevents changing document security settings.
- Product
- Adobe Acrobat / Reader
- Device & OS
- not provided
- Scenario
- Attempting to open and print online coupons from SmartSource using a PDF viewer.
- Observed behavior
- The PDF loads as a blank page or throws a printing disabled error, and the user cannot bypass or modify the security settings due to a blocking modal trust dialog.
Ensure that your web browser and PDF reader are updated to their latest versions, as outdated plugins frequently cause DRM-protected coupon formats to fail during loading.
Add SmartSource to Privileged Locations to Trust the PDF
Use this solution to manually bypass the modal trust dialog block by adding the coupon provider's host URL or folder to your trusted locations in the PDF reader.
Sometimes a security dialog closes before you can click 'Trust this document', preventing the print function from activating. Adding the domain to your privileged locations allows the coupon script to run securely.
Launch your PDF reader, click on the 'Edit' menu at the top, and select 'Preferences' from the dropdown list.
In the left-hand panel of the Preferences window, select 'Security (Enhanced)'.
Under the 'Privileged Locations' section, click 'Add Host' and enter the SmartSource URL, or click 'Add Folder' if the temporary coupon PDF is saved locally. Click 'OK' to save the settings.
Close the PDF reader and your browser, then reopen the coupon link to try printing again.
Use Official SmartSource Troubleshooting Tools
Use this solution to specifically address issues related to SmartSource's proprietary printing mechanics and browser extensions.
Try WPS Office for Hassle-Free PDF Viewing and Printing
If you are constantly facing plugin or trust issues with complex PDF readers, consider switching to WPS Office. It provides a lightweight, built-in PDF reader alongside powerful Word, Excel, and PowerPoint alternatives, allowing for fast and seamless document printing.
- 1. Download WPS Office: Visit the official WPS website and download the free installation package.
- 2. Install the Suite: Run the installer and follow the on-screen instructions to set up WPS Office on your computer.
- 3. Open Your PDFs Easily: Right-click any PDF file, select 'Open with', and choose WPS PDF to view and print your documents instantly.
Frequently Asked Questions
Why are my PDF coupons printing as blank pages?
Blank printing usually occurs due to outdated PDF reader plugins, browser compatibility issues, or restrictive document security settings that block the rendering of the print content.
How do I bypass the 'printing is disabled' error in a PDF?
If the document restricts printing, you must either click 'Trust this document' when prompted by the security dialog or add the document's source to the privileged locations in your PDF reader's security settings.
Can I use a different browser to print SmartSource coupons?
Yes, switching to a different web browser or clearing your current browser's cache often resolves plugin loading errors and trust dialog issues associated with SmartSource coupons.
