Fix SharePoint PDF Files Not Staying in Number Order After Adobe Acrobat Update
Question details
Users need to restore the correct numerical sorting order for PDF files accessed via SharePoint links.
- Product
- Adobe Acrobat / SharePoint
- Device & OS
- not provided
- Scenario
- Viewing multiple numbered PDF documents accessed through a shared SharePoint folder link.
- Observed behavior
- The PDF files stopped displaying in the expected numerical sequence immediately following a recent Adobe Acrobat update.
Ensure your device is connected to the internet and you have the necessary administrative privileges to check for and install application updates.
Install the Latest Adobe Acrobat Optional Update
Updating your Acrobat software to the latest patch (21.005.20054 or newer) will resolve the known ordering bug introduced in the previous version.
The issue where SharePoint links fail to maintain numerical file order is a known bug introduced in Adobe Acrobat version 21.005.20048. Installing the subsequent optional update corrects this behavior.
Open Adobe Acrobat, click on 'Help' in the top menu bar, and select 'About Adobe Acrobat' to see if you are running the affected version (21.005.20048).
Navigate back to the 'Help' menu and click on 'Check for Updates...'. The application will connect to the server to look for the latest patches.
If update 21.005.20054 (or later) is found, follow the on-screen prompts to download and install it. Alternatively, you can download the patch directly from the Adobe Release Notes DC webpage.
Close Adobe Acrobat completely and reopen it. Click your SharePoint link again to verify that the PDF files are now displaying in the correct numerical order.
View and Manage PDFs Seamlessly with WPS Office
Avoid software-specific glitches by managing your documents with WPS Office. It provides a robust, lightweight PDF reader and editor that perfectly preserves file structures alongside powerful office suite capabilities.
- 1. Download and install: Download WPS Office from the official website and complete the quick installation.
- 2. Open the PDF reader: Launch WPS Office and click on the 'PDF' tab from the home screen.
- 3. Access your files: Click 'Open' to select your downloaded SharePoint PDF files or connect your preferred cloud drive to access them directly.
- 4. View in sequence: Open multiple files to view them in a clean, tabbed interface that respects your preferred file order.
Frequently Asked Questions
Why did my SharePoint PDFs suddenly change their sorting order?
This issue is typically caused by a bug introduced in specific software updates, such as Adobe Acrobat version 21.005.20048, which interferes with how the software interprets and displays SharePoint lists.
Can I fix the PDF ordering issue without updating my software?
As a temporary workaround, you can download the PDF files locally to your computer's hard drive and sort them by name in Windows File Explorer, or use an alternative PDF viewer.
How do I find my current Adobe Acrobat version?
Open your Adobe Acrobat application, click on the 'Help' menu at the top of the screen, and select 'About Adobe Acrobat'. A small window will appear displaying your exact version number.
