How to Fix PDF Uploaded to Document Cloud Missing in Adobe Fill & Sign on iPad
Question details
The user cannot locate a PDF uploaded to Document Cloud when trying to open it directly from the Adobe Fill & Sign application on an iPad.
- Product
- Adobe Fill & Sign / Adobe Acrobat Reader
- Device & OS
- iPad
- Scenario
- Attempting to access a cloud-stored PDF file to fill out and sign it on a mobile device.
- Observed behavior
- The Document Cloud PDF does not appear in the Adobe Fill & Sign app's file selection menu, preventing the user from signing it.
Ensure that you have the main Adobe Acrobat Reader app installed on your iPad alongside Fill & Sign, and verify that you are signed into the correct Document Cloud account.
Open the Document Cloud PDF via Adobe Acrobat Reader
Use the main Adobe Acrobat Reader mobile app to access your Document Cloud files, then launch the Fill & Sign tool from within the reader.
The standalone Adobe Fill & Sign app is designed primarily for local files. To access cloud documents, you must bridge the gap using the main Acrobat Reader app, which natively syncs with Document Cloud.
Open the Adobe Acrobat Reader mobile app on your iPad.
Navigate to the 'Files' tab at the bottom of the screen and tap on 'Document Cloud' to view your uploaded files.
Locate the specific PDF you want to sign and tap on it to open the document in the reading view.
Tap the blue pencil or 'Tools' icon on the screen, then select 'Fill & Sign' from the menu to add your signature and text.
Save the PDF Locally to Open Directly in Fill & Sign
Download the PDF to your iPad's local storage so that the Fill & Sign app can natively detect and open it.
Use WPS Office to Seamlessly Edit and Sign Cloud PDFs
Avoid the hassle of switching between multiple applications. WPS Office integrates cloud storage access and comprehensive PDF Fill & Sign features natively in a single, lightweight app.
- 1. Install WPS Office: Download and install the free WPS Office app from the App Store on your iPad.
- 2. Access Cloud Storage: Open the app, navigate to the 'Cloud' tab, and log into your preferred cloud storage service.
- 3. Open Your PDF: Tap your cloud-stored PDF file to open it natively within the WPS Office reader.
- 4. Fill and Sign: Tap the 'Tools' menu, select 'PDF Edit' or 'Fill & Sign', and easily insert your signature or fill out form fields.
Frequently Asked Questions
Why doesn't Adobe Fill & Sign show my Document Cloud files?
The standalone Adobe Fill & Sign app is designed primarily for local files, photo library imports, and camera scans. It relies on the main Acrobat Reader app to handle Document Cloud integrations and file syncing.
Can I sign a photo of a document using my iPad?
Yes. In the Adobe Fill & Sign app, you can tap the option to select a file 'From the Photo Library' or 'Take a Picture' to import an image of a physical document and sign it digitally.
Where does my signed PDF save after using Adobe Fill & Sign?
If launched via Acrobat Reader from Document Cloud, it usually saves back to the cloud. If opened locally, it is saved in the app's local storage and can be shared or exported to your iOS Files app.
Is it necessary to have both Adobe apps installed to sign cloud PDFs?
Yes, if you are strictly using Adobe's mobile ecosystem, you need Acrobat Reader to access Document Cloud files, which then utilizes the Fill & Sign app's toolset to add signatures.
