How to Fix Send for Signature Unavailable in Adobe Acrobat DC
Question details
The user is unable to access the Send for Signature feature in Adobe Acrobat DC because the option is missing or unavailable.
- Product
- Adobe Acrobat DC
- Device & OS
- not provided
- Scenario
- Attempting to send a PDF document to recipients for an electronic signature.
- Observed behavior
- The Send for Signature service cannot be used, usually because the current Adobe ID is not linked to an eligible Acrobat Pro DC subscription or Adobe Acrobat Sign license.
Make sure you have your correct Adobe ID login credentials and an active internet connection to verify your Adobe Creative Cloud subscription status.
Sign In with the Correct Adobe ID
This solution resolves the issue by ensuring your application is authenticated with an account that has an active Acrobat Pro DC or Adobe Acrobat Sign subscription.
The Send for Signature feature is a premium cloud service. If you are signed in with a basic Adobe account or an Adobe ID not linked to your organization's Pro license, the feature will remain disabled.
Open Adobe Acrobat DC, click on your profile icon in the top right corner of the window, and select 'Sign Out'.
Click the 'Sign In' button and enter the specific Adobe ID credentials associated with your active Acrobat Pro DC subscription.
Go to the 'Tools' menu and check if the 'Send for Signature' option is now visible and active.
Update Adobe Acrobat DC
Updating your software ensures that you have the latest bug fixes and service connections required for Adobe cloud features.
Sign and Manage PDFs Seamlessly with WPS Office
If you are struggling with expensive subscriptions or complex logins to sign a document, WPS Office provides a direct, built-in PDF signature feature. You can effortlessly sign documents, request signatures, and edit PDFs in one streamlined app.
- 1. Open your PDF document: Launch WPS Office and open the PDF file you need to sign.
- 2. Access the signature tool: Navigate to the 'Protect' or 'Insert' tab and click on 'PDF Signature'.
- 3. Create your signature: Select 'Create Signature' to type, draw, or insert an image of your signature, then click 'OK'.
- 4. Place the signature: Click anywhere on the document to place your signature, adjust its size, and save the file.
Frequently Asked Questions
Why is the Send for Signature tool grayed out in Acrobat Reader?
Adobe Acrobat Reader is a free viewer that does not include premium features like Send for Signature. You must upgrade to an Acrobat Pro DC subscription or use an alternative like WPS Office to access advanced signature capabilities.
How can I check if my Adobe plan includes the signature service?
Log in to the Adobe Account portal online, navigate to 'Plans and Payment', and select 'Manage Plan'. Check if Adobe Acrobat Sign or Acrobat Pro DC is listed under your active subscriptions.
Can I electronically sign PDFs without an Adobe subscription?
Yes, you can use alternative office suites like WPS Office to open your PDF and use the built-in PDF Signature tool to add electronic signatures without needing an Adobe subscription.
