How to Preserve Resolved PDF Comments and Reshare Document Cloud Files
Question details
Users need to keep resolved comment status filterable when downloading PDFs from Document Cloud to desktop Acrobat, and want to know how to reshare an unshared document with its original comments.
- Product
- Adobe Acrobat Document Cloud
- Device & OS
- not provided
- Scenario
- Managing online PDF reviews, downloading reviewed files for offline use, and attempting to reshare previously unshared review links.
- Observed behavior
- Resolved comments lose their filterable status when the PDF is downloaded to desktop Acrobat. Additionally, users struggle to restore the original link and comments after unsharing a document.
Verify if your Document Cloud review link is still active online before downloading the PDF, as downloading can alter how comment statuses are displayed in the desktop application.
Preserve Comment Status Using Document Cloud Online Review
Keep track of resolved comments by utilizing the online review history rather than relying on the downloaded desktop file.
When you download a PDF from Document Cloud to your local drive, desktop applications like Acrobat may not retain the 'resolved' status as a filterable property. To ensure you do not lose track of which comments have been addressed, you should manage them via the online portal.
Log in to your Adobe Document Cloud account via your web browser and navigate to the 'Shared for Review' section.
Open the specific PDF document. Use the online commenting pane to view all comments, where the 'resolved' status remains intact and filterable.
If you must download the file, take screenshots of the online review summary or manually export the comment data before downloading to ensure you have an archived record of the resolved statuses.
Reshare an Unshared PDF Document
Establish a new review process if a document was accidentally unshared and the original link cannot be restored.
Easily Add, Resolve, and Share PDF Comments with WPS Office
WPS Office provides robust PDF tools that allow you to seamlessly add, reply to, and resolve comments. You can easily share your PDF documents with others and keep track of all annotations without losing status information across different devices.
- 1. Open your PDF: Launch WPS Office and open the PDF file you wish to review.
- 2. Manage comments: Navigate to the 'Comment' tab to view, add, highlight, or reply to existing PDF annotations.
- 3. Share for collaboration: Click the 'Share' button in the top right corner to create a collaboration link and invite your team to review the document.
- 4. Track review status: Monitor all comments and replies reliably within the WPS interface, ensuring no feedback is lost during file transfers.
Frequently Asked Questions
Why do my resolved comments disappear when I download a PDF from Document Cloud?
When downloading PDFs from Document Cloud to a desktop application, the specific 'resolved' status filter may not map correctly to local annotation properties. While the comments themselves are usually retained, their specific filterable 'resolved' status might not display correctly offline.
Can I recover the exact same review link after unsharing a PDF in Document Cloud?
It depends on the file's link state and your specific workflow. If the system permanently deactivated the original link upon unsharing, it cannot be restored. In this case, you will need to create a new share link and re-invite your reviewers.
How do I export or archive just the comments from a PDF?
In most desktop PDF readers, you can open the Comments pane, click on the options menu (usually represented by three dots or a gear icon), and choose 'Export Selected Comments' to save them as an FDF or XFDF data file for archiving.
